Ruby Gem A.
Cabagua
VIRTUAL ASSISTANT / CUSTOMER SUPPORT
APPOINTMENT SETTER
Skills
😊
Ruby Gem here!
A treasure for more loyal
customers, more positive
reviews, and more revenue!
My goal is about working side
by side with clients and
bringing your visions to fruition
with quality, and integrity.
COMMUNICATION
ZENDESK
SMARTSUITE
MULTI-TASK
SHOPIFY
NOTION
CUSTOMER SATISFACTION
SALESFORCE
MAILCHIMP
HUBSPOT
GOOGLE
ACUMATICA
APPLICATIONS
SHIPSTATION
DJANGO
CALENDLY
BASECAMP
RELIABILITY
EMAIL MANAGEMENT
BASIC GRAPHIC DESIGN
TECH SAVVY
Work Experience
FEB 2016JUN 2018
JUL 2018NOV 2020
-
Tools
ALORICA TELESERVICES
CUSTOMER SUPPORT
60-70 INBOUND CALLS
ANSWERING CONCERNS AND INQUIRIES VIA
EMAILS
RETENTION
OUTBOUND FOR SALES
ESCALATION
NOV 2020UPSHOT SOLUTIONS LLC
APR 2021 VIRTUAL ASSISTANT & APPOINTMENT SETTING
-
https://rubygemc.wordpress.com
MAY 2021PRESENT
GENERAL VIRTUAL ASSISTANCE
Lejit Online Virtual Assistance
Academy
September 2020-GVA Certificate
TELETECH PHILIPPINES
CUSTOMER SUPPORT
50-60 INBOUND CALLS
ANSWERING CONCERNS AND INQUIRIES VIA
EMAILS
2 CHATS AT THE SAME TIME
SCHEDULE APPOINTMENTS
BASIC WEBSITE CREATION
DATA ENTRY
Makati, Philippines
Training
APPOINTMENT SETTING
CForce Business and People Solution
October 2020-Appointment Setting Certificate
OUTWARD MINDSET TRAINING
October 2024
Arbinger Institute
SLEEP ME INC
CUSTOMER SUPPORT/VIRTUAL ASSISTANT
20-30 INBOUND AND OUTBOUND CALLS
ANSWERING CONCERNS AND INQUIRIES VIA
EMAILS
3-4 CHATS AT THE SAME TIME
BILLING CONCERNS AND ESCALATIONS
PLACING AN ORDER AND PROCESS PAYMENTS
CREATING INVOICES FOR SUPPLIER/COURIER
Customer and Client
Feedback
Link Attached here
Education History
WESTERN MINDANAO FOUNDATION COLLEGE
Hotel, Restaurant and Tour Management
