Ruby Ann Laque

I am a Medical Virtual Assistant with hands-on experience supporting psychiatrists, therapists, and healthcare clinics by managing administrative tasks, billing, and patient care support. My goal is to help providers save time, streamline operations, and focus more on their patients.

Over the past years, I’ve worked with healthcare teams handling:

✔ Appointment scheduling and calendar management (EHRs like Simple Practice & Brightree)

✔ Insurance verification, benefits eligibility, and claims submission

✔ Billing and coding support (ICD, CPT, HCPCS) with compliance accuracy

✔ Patient onboarding, record management, and confidentiality (HIPAA compliance)

With a background as a Billing and Customer Service Specialist, I’ve developed strong skills in communication, documentation, and claims resolution. I combine attention to detail with a proactive approach, ensuring providers get reliable support while patients enjoy a smooth experience.