R UBY ANN JALOCON
General Virtual Assistant
PERSONAL PROFILE
CONTACT ME AT-https://www.linkedin.co
m/in/ruby-ann-jalocon-/
( +63 -
#23 Zone 1 Ungka 1,
Pavia, Iloilo City 5001
SKILLS SUMMARY
Store Handling
Customer Support
Product Fulfillment and
Sourcing
Facebook and Instagram
Moderator
As a General Virtual Assistant, I have experience in
managing e-commerce stores and providing Administrative
and Customer Support to meet the demands of my client's
businesses. My goal is to help my clients achieve their
business objectives by providing efficient and effective
support.
WORK EXPERIENCE
Riverbend Consulting- Sept 2021- Oct 2022
Part time Administrative Support
Update the product catalog and images for the client's
Channel Advisors account
Conduct an audit of Amazon Seller Central listings and
track incorrect listings in an Excel sheet
Perform basic SEO and manage the Etsy store
Handle Etsy listings, provide customer support, and edit
product images using Canva
Project Retail- Sept 2021- Dec 2021
Lead Generation
Scrape data from LinkedIn, Web, and Facebook to find
target leads
Update an Excel sheet with relevant lead information such
as phone numbers, email addresses, and personal websites
Use the paid tool RocketReach to find leads
Citi Life- August 2020- May 2021
Ecommerce Virtual Assistant
Administrative Skills
Data Entry Skills
Web Research
List and sort products from the supplier to the store by
variant, size, etc. and edit any errors in product
descriptions
Enhance product photos using Canva
Source products from Alibaba
Use applications such as Shippo, Importify, List Perfectly,
Slack and Poky
Cross-list products from Shopify to Etsy, Poshmark and
Mercari
SKILLS SUMMARY
Shopify and Amazon
Canva
WORK EXPERIENCE
Belim Enterprises LLC | July 2018 - March 2019
Ecommerce Virtual Assistant
Conduct day-to-day product coordination with suppliers
and related concerns about the shipment.
Product sourcing through Aliexpress and using Oberlo and
Dropified.
Respond to customer concerns through Facebook Live
Chat, Instagram, and Gmail using Reamaze about product
inquiries promptly.
Posting scheduled content on Instagram using Buffer/
Facebook Business Suite
P rocess Refund/ Partial Refund to the customer
Knowledgeable in Microsoft and Google Workspace
Applications
Computer System Requirement
Internet Speed
https://www.speedtest.net/result/-
