Rubie Mijares

Rubie Mejes Mijares #10 Mcdivitt ave, Culiat, Quezon City Philippines - |- WORK EXPERIENCE March 2021 – June 2022 Customer Service Representative Alorica | Quezon City, Philippines ● Resolved complex customer technical and billing issues efficiently. ● Delivered clear and professional customer communication via phone, email, and chat, ensuring accurate information. ● Managed customer accounts, processing service changes, updates, and cancellations accurately and promptly. July 2022 – March 2023 Consumer Care Sutherland Global | Quezon City, Philippines ● Quickly resolved consumer product issues, ensuring satisfaction and maintaining brand standards. ● Build brand loyalty through empathetic communication across various channels. ● Analyzed consumer feedback to drive product improvements and quality assurance. March 2023 – June 2024 Senior Associate WNS Global | Quezon City, Philippines ● Resolved complex insurance policy and operational inquiries via email. ● Optimized agent support efficiency by managing high-volume email inquiries. ● Enhanced agent resources by developing and maintaining a comprehensive library of knowledge-based email templates and FAQs. August 2024 – October 2024 Content Moderator TaskUs | Antipolo Rizal, Philippines ● Moderated high volumes of content, enforcing guidelines to ensure platform safety. ● Applied platform policies consistently, maintaining a fair and safe user experience. ● Managed sensitive content escalations, adhering to privacy and protocol standards. EDUCATION 2005 – 2008 New Era University Quezon City | Undergraduate Bachelor of Science in Business Administration with a major in Human Resource Development Management 2005 – 2008 Daguit National High School Camarines Norte | Graduate SKILLS Languages English, Filipino Office Suites, Email Platforms, Collaboration Tools, Social Media Platforms Technical Others Written/Verbal Communication, Time Management, Self- Promotion/Marketing PERSONAL INFORMATION Status I.D. Single Philippine Passport (Valid Japan Visa) REFERENCES References available upon request.