Rubie Ann Dimaiwat

RUBIE ANN M. DIMAIWAT San Agustin Iriga City Philippines-Mobile No- Skype ID: Rubieann67 SUMMARY OF QUALIFICATIONS     Five years in the customer service industry Proficient in making and placing telephone calls Showed excellence in Sales and demonstrated ability to schedule appointments I am trained in balancing multiple tasks within time, like phone handling, managing emails and support tickets and answering queries through live chat.  My schedule is very flexible and I value a work-life balance and I have worked night shift for most of the campaigns that I've handled. ___________________________________________________________________________ TECHNICAL SKILLS PLATFORM: Facebook, Instagram, Twitter, LinkedIn, YouTube SOFTWARE: Google Drive, Finance Support Desk, Ragic, ERP, CRM, Call Rail/Lead Center, Five9, XLite, RingCentral, Slack, Salesforce, HelloUmi, Desk.com, Shopify, Web Console, Olark, BookFresh, HelpScout, Skype, Dropbox and Microsoft Offices (MS Word, Excel & Outlook). ____________________________________________________________________________ EDUCATIONAL BACKGROUND: College : Bachelor of Science in Nursing University of Saint Anthony San Miquel Iriga City 2005 - 2010 ____________________________________________________________________________ WORK EXPERIENCE: CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE TEP Wireless August 2017 – September 2017 Texas USA  Assisted customers through phone call, live chat and email  Explained products, services and promotions  Created discount coupon for customers  Obtained customer’s name, billing information and shipping address  Processed orders and processed delivery  Troubleshoot devices remotely and document the processes done  Updated customer’s account  Tracked deliveries and returns  Maintained customer’s accounts, orders and payments APPOINTMENT SETTER Deck Ready LLC – Maryland, USA May 2017 – July 2017  Answered incoming calls and placed outgoing calls.  Explain products or services, prices, and answer questions from customers.  Sets scheduled dates and times for estimators to meet with prospective customers.  Records names, addresses, purchases and manage customer’s profile  Use ERP-CRM calendar to schedule appointments  Contacting clients prior to appointment date to confirm appointment.  Adjusted sales scripts to better target the needs and interests of specific individuals.  Set 89 appointments in my first 20 days. Consistently, ranked as a second top performer  Recognized for sales excellence for two consecutive weeks JUNIOR ACCOUNT MANAGER Business Credit Approved – Corporate Consulting LLC Maryland, USA June 2015 – May 2017  Answered telephone calls from potential customers  Outbound calls; average of 80-100 calls per day  Educated potential customers by answering product and service inquiries.  Obtained customer information such as name, home and business address and payment method  Promoted and scheduled consultations and appointments for a coaching call  Created a Support Ticket for all the transaction made for the customer  Provided support and offered assistance to customer via Live chat  Participated in weekly sales meetings.  Maintained records of contacts, accounts, and orders TELEMARKETER/CUSTOMER SERVICE SUPPORT Rent then Own Homes – Texas, USA December 2014 -May 2015  Received incoming calls to customers who want to inquire about a property within USA  Placing outbound phone calls to potential leads.  Obtained customer information such as name, address and payment method  Provided information to the client regarding promotions and available houses within their area  Exceeded sales quota for the month and was compensated with commission  Pre-qualified the buyer by obtaining and verifying documents TECHNICAL SUPPORT REPRESENTATIVE Sutherland Global Services October 2012 – October 2014  Answered incoming technical calls from customers  Analyzed and gathered information regarding the customer’s issues.  Troubleshoot issues remotely using an application if a customer is not capable of following instructions  Records names, phone number, addresses and purchases.  Dedicated to excellent customer service care.  Utilized good listening skills, identified the problem by asking questions, and then presented a solution ____________________________________________________________________________ PERSONAL DATA: Age: Date of Birth: Civil Status: Citizenship: 30 years old May 19, 1987 Married Filipino SKILLS:       Customer Service Expert (Chat, Email, Phone) Appointment Setting Familiarity of MS word, Outlook & Excel Multitasking skills and Time Management skills Sales and Marketing ability Knowledge in handling customer issues