Rubens Costa

Rubens da Costa Rua alto do Carvalhão, 35 Lisboa- PORTUGAL --Actual position Applications and tools used during this experience: Outlook, Excel, Online server, JIRA interface October 2016 – March 2017 Apps and tools used during this experience: Pack Office, Isiset, Intellimatch, Reflection for IBM, Oracle, RSA SecurID. January 2016 – October 2016 Apps and tools used during this experience: Pack Office, 2SEUS tickets. September 2014 – December 2015 Tools used during this experience: Sales improvement, LG3 September 2007 – August 2014 Tools used during this experience: Sales, loyalty, marketing EMEA Support Manager in PM Kelly Services Lisbon, PORTUGAL EMEA Manager in a project within a company who is acting as global leader in navigation, mapping, location experiences and data collection. Day-to-day is about management of the team and the operational aspect of the project, included all related administrative tasks -as reporting and invoicing-. Administrate the deploys of the fleet of mapping vehicles equipped with high-accuracy GPS, LiDAR, camera and an inertial measurement unit by giving support to drivers, Country Program Leaders and Kelly Services partners within the EMEA zone (Europe, Middle-East and Africa). Direct management of 14 persons and indirect management of 60 persons in the project within all the countries. Organization of the training. Account Manager in finance – BNP PARIBAS Lisbon, PORTUGAL Working as a settlement officer in the global settlement department of the BNP Paribas bank in the Luxembourg branch. Management of all the OTC (Post-Market) trades on electronic platforms (swift) or on paper (fax): Creation and materialization of the instructions sent by the client (portfolio), Forex, payment AP or FOP, treasury announcement etc. Control and status check (Counterparty, cash etc.) in order to efficiently identify and resolve transaction’s discrepancies between firm and counterparties. Matching of all trades. Every task has its own cut-off to respect. IT Microsoft support – BP2S Lisbon, PORTUGAL Helpdesk for BNP Paribas Securities and Services. Microsoft and Windows support for users located in France, Portugal and UK. Inbound and Outbound calls. Management of the users’ accounts, credentials. Resolving issues with troubleshooting process. Responsibility for hardware care and installation of workspaces for users of the Bank. Optician - GrandVision group Paris, FRANCE First experience: I had to amplify the sales in the international market in the mega-store of the Group (Located in Champ-Élysées). The day-to-day was in English, Spanish, Portuguese and French. I was responsible for the management of the sales in the VIP area (luxurious brands, precious metals, gold, precious stones etc.) Responsible for the cash, cashier, payments, tax-refunds etc. My second experience in the group was to make rising again another store located in Marseille. The store is inside an old mall that faced many issues (technical, tactical etc.). My main mission was to help improving the sales with new customers and also to bring back old customers. I had to maintain a good looking image of the store that was under constructions. Optician - Krys Group Paris, FRANCE For my first professional experience being an optician in an optical store meant that I had to deal with several aspects of one same job. More than just selling glasses I had to take care of customers as an advisor and a technician. Nevertheless I also needed to do all the administrative tasks of the store in the retail business. It means, I needed to be efficient quickly and really adaptable as I needed to manage my time in the best way. Other experiences: Customer Service Responsible in a contact centre – Teleperformance Lisbon, PORTUGAL Inbound calls – (average of 100 calls per day) Resolving queries, calls, emails, chat and answering customers via social media Waiter and washer in several restaurants: Restaurant « Université ESSEC » - Cergy FRANCE « Le Newton, COMPASS Group » - Paris FRANCE French and English teacher at Wizard school - Rio de Janeiro - BRAZIL (July-AugustSeptember 2012) Team leader - Hillsong kids (Children animation) Association Hillsong Paris – FRANCE Educational level: Languages: BTS Opticien Lunetier – Progress Santé – Paris, FRANCE BAC PRO optique Monteur Vendeur - AEPO Paris, FRANCE 2007/2009 Complete English, French, Portuguese. Now learning Chinese in partnership with Pekin University.