Ruben Esparza
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Computer Systems Engineer
https://www.linkedin.com/in/rubenesparza
Education
Bachelor of Science
Computer Systems Engineer
Universidad Autonoma de
Chihuahua / Engineering Faculty-
(-
Computer Systems Engineer with more than 10 years of
experience in support and IT management.
3 years of experience architecting solutions in AWS and Azure.
Certifications
Experience
AWS
Solutions Architect - Associate
IT Manager
Kalypso / Monterrey / 2015 - Present
Skills
Operating Systems
• MacOS
• Windows
• CentOS / RHEL
Office Suites
• MS Office
• iWork
Languages
• Spanish
• English
Remote tools
• LogmeIn
• TeamViewer
• MS Teams
Virtualization
• VMware Workstation Player
• Virtual Box
• Manage IT firm-wide supporting more than 200 users and
more than 60 applications.
• Manage a L1 Support engineer.
• Design, implement, integrate and support AWS/Azure
infrastructure for the firm and different clients.
• Develop and implement policies, procedures and training
materials.
• Inventory and vendor management.
Helpdesk L1
IT Alliance (Xilinx) / Ireland / Feb. 2014 - Aug. 2014
• Provided remote technical support for the different locations
worldwide.
• Setup and support of PC, tablets, printers and cellphones.
• Computer optimizations.
• Installation and troubleshooting of software.
Support Expert
InfoLink Exp / Chihuahua / 2012 - 2013
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Provided remote technical support for the US.
Setup and support of PC, tablets, printers and cellphones.
Computer optimizations.
Installation and troubleshooting of software and drivers.
Virus removal.
Support Engineer
Instituto Educacional America / Chihuahua / 2011 - 2012
• Maintenance and technical service for PC and Mac.
• Installation and troubleshooting of Microsoft Office, Adobe
Suite CS3, Internet Explorer and Firefox, audio codecs.
• Network administration.
• Setup PC network settings: DHCP or manual.
• Technical support service.
• Help in the physical installation of devices.
• General help with any questions of the customer.
