Ruben Ebora

I have 4 years of customer service experience in a BPO company, specifically a financial account. I have a strong communication skills and can do multitasking. Conversing with people is my talent, I can engage and connect with them with personal touch. Also, I can handle customer objections and different customer emotions and pacify their issue. I also have experience in Quality, I am a Quality Analyst for 3 years, I evaluate phone interactions and coach agents with opportunities, send callouts and send daily QA reports.