Ruben De Jesus Iii

Ruben C de Jesus III-(Skype) - (WhatsApp/Viber) PROFESSIONAL EXPERIENCE Shell Business Operations Finance Operations / Executive Asst to the Vice President -Finance (Jan 2019 – Dec 2020) As EA to the VP of Finance Operations, my role is as follows: Calendar management Review of pre-reading materials to prepare my executive review and prepare any materials my executive will be using in her presentation Coordinate internal and/or external meeting invitations Filing expenses of my executive and the Team’s in SAP Concur Managed correspondence and other communication between employees, the Country Chairman, other executives, and internal and external stakeholders. Displays confidence in corresponding with professionals in all levels of the organization Able to display professionalism in oral and written forms Managed and acted as facilitator of two Leadership meetings Focal for the transition from Skype for Business to Microsoft Teams Meetings Creates and sends communication, announcements for projects and other Shell initiatives Facilitates on-boarding trainings, Resilience programs, Ethics and Compliance, Team buildings and Townhalls and ensured confidentiality of classified information is observed. I supported my executive in managing nine Global Process Managers, 13 CFFLT Managers and 2500 team leaders and staff encompassing Asia, North America and Asia I am also responsible for a few admin work Shell Business Operations / Contracts and Procurement SSU Analyst |  Philippines (Sept 2016 – Jan 2019) As an SSU Analyst, my main task was to ensure that payments are paid accurately and on time. This includes reviewing of invoices sent to Shell by contractors. I have coordinated with Buyers, Procurement Managers, Process Specialists, Rig Administrators and Rig Engineers from the USA, Malaysia and the Philippines. I have displayed above average performance and have either led or is a part of projects for process improvements and simplification. I am also the focal for “Go-Green”, a Shell inter-floor challenges to reduce waste, improve working conditions, and promote safety where my floor won second and first runner-up the year after. I have created internal communications for Shell projects and initiatives. I have also led the Year End and Team building committees. I also facilitated Resilience trainings , Shell Business Operations - Billing Admin (June 2013 – Sept 2016) My roles and responsibilities as Billing Analyst includes ensuring that Shell invoices issued to Shell clients are paid accurately and on time. My daily tasks include running reports that generate invoices and analyzing the resulting data, resolving errors or directing errors to the correct person or unit. I have created internal communications for Shell projects and initiatives. I have initiated process improvements leading to efficiency and collaboration. I am the focal for Year End parties and Team Building events held inside nd outside the workplace. I have also facilitated Resilience trainings. Customer Service Representative Shell Business Operations International Aviation (June 2010 – June 2013) As a Super User in the Customer Operations of International Aviation, I am able to assist my line manager in developing strategies in order to meet the team’s Key Performance Indicators. This includes managing and distribution of tasks, assist in individual assessment and coaching of staff. I have created internal communications for Shell projects and initiatives. As a Customer Service Representative, my role was to manage Aviation’s customer requests or queries including fueling, Emergency flights/emergency landing, order taking of Jet A1 fuel of either the airport or the airline, invoice enquiries. This has exposed me to speaking directly to the different airports across the world. Shell Business Operations – UK / Customer Service Representative (July 2008 – June 2010 As a Customer Service Representative initially for the Team Accounts, Bill and Payment, my duties included managing customer requests by phone regarding pricing,,pricing conditions, delivery details and coordinate with the Pricing or Billing Teams, Account Manager, Area Managers, Country or Reginal Managers. I was eventually cross trained to be able to manage driving directions, personal directory, order taking, and process returns, processing feedback and complaints. Sutherland Global Service / Customer Service Representative (Jan 2007 – June 2008) As a Customer Service Representative, I managed customers by phone for requests regarding password recovery, account balance checking, payment history walkthrough, feedback management. I have been able to perform walk-abouts to assist new hires, provide coaching and have sit-downs for further training.. Pygmalion Service Inc Recruitment Office (June 1999 – Jan 2007) My role as a Recruitment Officer for a head hunting firm has exposed me to the recruitment process for the BPO industry. I acted as the first and second later of interview and tests. I also initiated a training course designed for applicants interested in joining the BPO industry. This resulted in a seventy percent increase in the” pass-ability” of Pygmalion recruits, further adding to Pygmalion’s respectability and integrity IT Convergence / Lead Searcher and Recruiter 1 (Jan 1999 – Jan 2001) As Lead Searcher, we were provided with the tools for searching and profiling candidates from Monster,com. My duties were to search, download and enter the data onto PCRecuiter. I was able to perform above average and was offered a role as a Recruiter 1 where my duties were to fulfill job orders and assist Recruiter 2. Our search were usually for Oracle and I2 users for deployment to the US. PERSONAL BACKGROUND I have a Bachelor’s Degree in Physical Therapy from the University of Santo Tomas. I enjoy baking and urban gardening. I am a hard worker who enjoys being challenged by peers and line manager. I take constructive feedback seriously and calmly and appreciate positive feedback.