Rubén Cortés
Compliance
operations assistant |
Backoffice
Rubén Cortés
San Sebastián, de la plaza de deportes 100 mts este, 100 mts sur
San Jose, San Jose
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Professional Summary
Compliance operations assistant with over 3 years of experience
specializing in Anti-Money Laundering (AML) processes, alert review, and
document management. Strong background in customer service and
technical support, enhancing communication, problem-solving, and
empathy skills. Currently focused on internal operations, regulatory
compliance, and detailed transaction monitoring. Proven ability to adapt
quickly, learn new systems, and contribute to efficient back-office
workflows.
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Professional Experience
Convera / Compliance operations assistant
October 2022 - Currently, San José
Provide first-level support in daily monitoring of financial transactions to
identify unusual or potentially suspicious activity. Conduct initial review
of alerts generated by AML monitoring systems, distinguishing false
positives and escalating as needed. Utilize internal tools and platforms to
assist in basic transaction risk analysis.
DXC / Technical support agent
June 2021 - May 2023, San José
Provide technical support to internal users, including device
configuration and troubleshooting of hardware and connectivity
issues.Assist users with password resets, account access, and general
IT-related inquiries. Ensure timely resolution of support tickets while
maintaining a high level of customer service and adherence to company
procedures.
Concentrix / Chat support representative
August 2019 - August 2020, San José
Provided real-time technical support via chat for mobile device users,
guiding customers through troubleshooting steps. Responded to general
inquiries about device features, service plans, and basic operations.
Maintained a high level of customer satisfaction by delivering clear,
accurate, and timely assistance.
Cabletica-Liberty / Customer service agent
August 2017 - August 2018, San José
Assisted customers with general inquiries related to internet, digital
television, and service plans. Provided basic technical support for
connectivity issues and service troubleshooting. Ensured a positive
customer experience by delivering clear and efficient solutions.
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Education
Colegio Tecnico Profesional de Pococí / Highschool diploma
2011
Universidad de Costa Rica / Basic Computer Maintenance and
Network Configuration
2017
Fundamental understanding of networking concepts, basic network
configuration, and routine computer maintenance
Universidad Estatal a Distancia / Basic Computer Programming
Gained foundational knowledge in computer programming, including
basic principles of programming languages and logic.
