RUBELIYNE CHIONG MONTUNO
Blk 6 Lot 6 Villahermosa Subdivision Luyahan Pasonanca Zamboanga City
Philippines 7000
Contact: (-) |-CUSTOMER SERVICE ASSOCIATE
Customer Service Proficient * Adept Written/Oral Communicator * MS Office
Literate *
KEY SKILLS
Office and Reservation
Skills:
Telephone & Front Desk Reception, Customer Service, Filing & Record
Management, Reports & Spreadsheets, Telephone, Online & Walk-in
Reservations
Computer and System
Skills:
Other Skills:
MS Word, Excel, PowerPoint and Publisher, Infrasys, Reservation Assistant,
Webres, Opera, Concept System Software, and Micros.
Having a responsible attitude, remaining calm under pressure, and
possessingdecision-making skills. Telephone communication skills. Ability to
speak
clearly and concisely. Strong listening, interpersonal, and mediation skills
WORK EXPERIENCE
Guest Relation Officer/ Telephone Operator/ Business Center Receptionist
Connect- Dubai International Hotel
Terminal 1 and 3 –Concourse A and B, Dubai International Airport
July 2020-January 2021
●
Answer incoming phone calls and route them to the person or department needed to
adequately address the customer on the other end of the line.
● Handle all in-house guest calls and assist guests with their needs.
● Monitor and perform guest wake-up calls.
● Perform various clerical tasks, such as filing, copying, and receiving incoming packagesfrom
the post office or private services.
● Preparing conference room equipment and materials needed.
● Coordinate with various hotel departments to ensure the right message is being relayed.
● Preparing departmental reports and bills to be credited and debited at the end of themonth.
Timeless Spa (Dubai International Hotel –Emirates First Class and Business Class Lounges and Hotel
level)
Terminal 1 and 3 –Concourse A and B, Dubai International Airport
October 2015 – July 2020
●
●
●
Excel in a role requiring the ability to handle a variety of customer services and reservation tasks
and resolve guests’ issues with expediency.
Demonstrates proficiencies in telephone and front-desk reception within a high-volume
environment.
Quality and timeliness of reports, attention to detail, exemplary customer service delivery,
andteam-player attitude.
●
●
●
●
●
●
●
Served as the first point of contact for the guest and provide prompt, courteous, and
knowledgeable assistance in regards to its range of services, treatments, and
facilities.
Assist guests in email reservations and do the necessary rooms and therapists’ allocations
according to guest preferences.
Ensure smooth and consistent booking and payment procedures of guests, following standards
and SOPs set out by the spa.
Collect payment from guests accurately and prepare end-of-shift reports to be submitted to the
accounting department daily.
Ensure that the appearance of the reception desk and other general spa areas are kept and
maintained clean, tidy, and hygienic up to the standards of the spa.
Do a retail inventory daily to ensure product availability.
Pass along relevant information including complaints, safety, and maintenance issues to
themanager.
Administrative Secretary
SGCM enterprise
Zamboanga City, Philippines
September 2013- September 2015
●
●
●
●
●
●
Organizing and storing paper works, documents, and computer-based information
Keeping documents and taking minutes of the meetings
Sorting and distributing incoming posts and outgoing posts
Ordering and maintaining stationery and equipment
Liaising with staff in other departments and with internal or external contacts
Prepare invoices, reports, memos, letters, and financial statements using a spreadsheet,
database, andsoftware.
Guest Service Executive
Tune Hotel Cebu City
January 2012 – June 2013
●
●
●
●
●
●
Deliver excellent customer service at all times
Administer all check-ins, check-outs, reservations, cancellations, and no-shows in line with
thecompany policy
Assist with guest inquiries, demands, and complaints. (In-person, by telephone, or by Email)
Keeping up to date with current promotions and hotel pricing to provide information to
guestswhile maximizing bedroom sales opportunities.
Collect exact payment from guest
Provide reports before and after the shift
Sales Agent (Trainee)
Crown Regency Hotel and Towers, Cebu City
July 2012 –January 2013
●
●
●
Provide prompt, courteous, and knowledgeable assistance regarding its products and
services.
Maintain and update knowledge on company products and services
Maintain knowledge of competitors’ products /services and services and analyze all advantages
and disadvantages
●
●
●
●
Assists clients and introduces the hotel’s products/services by doing oculars, show-rooms and
siteinspections
Documents and maintain all records of sales activities and provide updates as required
Prepare and submit daily and monthly sales report to the manager for account and billing
purposes.
Prepare items to be ordered and ask for approval from the manager.
Educational Background
Pilar College -Zamboanga City Philippines
Bachelor of Science in Tourism, 2012
Personal Information
Date of Birth: October 12, 1991
Place of Birth: Zamboanga City, Philippines
Civil Status: Single
Height: 5’5”
Weight: 55 kgs
Nationality: Filipino
Religion: Roman Catholic
Character References
●
Available on request.
