Rozenny Tatcho Alviz

  ALVIZ, ROZENNY T. Lot 16, Block 1, Eagle Crest Phase 1, Bakakeng Baguio City-/---    I.  Objective: To obtain a position that will enable me to use my strong communication skills, organizational skills, educational background, and ability to work well with people.     II. Qualification Highlights: Uncommon ability to understand visitors needs and wants. Profound confidence and ability to speak in public and in dealing with people. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Strong interpersonal communication skills, oral and written with loveable, outgoing and friendly personality. An experienced Reservation Sales Agent who understands the supreme importance of excellent customer service in the hospitality industry.    III. Professional Experience: Tree Top Adventure Baguio Special Economic Zone, Camp John Hay, Loakan Rd, Baguio City Tour Guide/ Cashier January 2011 – July 2011   Played an active role in the welcoming, enjoyment and safekeeping of all visitors. Deal effectively and courteously with all visitors and team members. Attended morning briefing sessions and carried out daily duties. Explained all details of payment to the customers and provided clean & clear details of sales.   SITEL Standard Factory Bldg 2, Economic Zone, Loakan Rd, Baguio City Payment Specialist (Capital One) August 2011- August 2013   Used strong communication and organizational skills to work well with people.  Solved customer’s problems in an effective/creative manner in a challenging position in to reach the goal. Commended by management for consistently meeting and exceeding departmental quotas and quality control requirements.     Monol International Education Institute Tacay Rd, Pinsao Proper Baguio City ESL Teacher January 2014-Macrh 2014   Discussed the purposes of learning English as a second language with the class, asked students about their desire to learn English to increase their access to resources or opportunities and to exercise their own skills. Assessed student’s outcomes every session with a formal assessment, performance-based evaluation and accomplishment of the objectives for the lesson to set goals for the next session accordingly.   Convergys Camp John Hay, Baguio City Philippines Billing Specialist May 2014-May 2015 Processed payments,  identified and resolved billing complaints. Evaluated financial status and established budget payment plans. Followed and reported status of delinquent accounts. Reviewed accounts for possible assignment and made recommendations to Billing Supervisor, also prepares information for possible callbacks. Participates in educational activities and attends daily team meetings.      Convergys Camp John Hay, Baguio City Philippines Fraud Analyst May 2015-November 2015 Investigated customer call disputes and recommended or denied applicable credits.  Received and responded  to customer inquiries as to status of their account and advised on solutions to remedy any security breaches  Worked closely with other departments.  Within company (credit/collections/billing, customer service, etc) to investigate and resolve fraudulent and other high usage. Contacted customers regarding suspicious activity on their accounts. Documented all actions taken in appropriate databases     Teleperformance SM Fiesta Strip, Harrison Rd, Baguio City Solutions Navigator November 2015-April 2016 Followed a proven process of corresponding and communicating with borrowers to share important information and guidance so they can get back on the track to successful repayment by counseling the borrowers. Helped borrowers with their financial education by educating students about not defaulting on their student loans by giving them options to reduce their payment or to postpone their payments by deferment or forbearance. Communicated with customers who have delinquent loans by sending them correspondence via email & mail for them to be notified about the status of their loans.     IHG (Intercontinental Hotels Group) Ihg Building, Camp John Hay, John Hay Special Eco, Baguio City Reservations Sales Specialist May 2016- March 2017 Helped to develop activities schedules that would become part of the facility marketing material. Providing guests with the required information regarding city, hotel facilities and rental vehicles etc Entered reservations into the property management system both completely and accurately Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals. Provided prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.   IV. Education: SLSC (Saint Luis School Center) SY 1996 - 2002   BCNHS (Baguio City National High School) SY 2002 - 2006   UC (University of the Cordilleras) Bachelor of Science in Nursing SY 2006 – 2010   V. CERTIFICATES: Our Lady of Perpetual Help Review Center "The Easiest Approach of Integrated Management of Childhood Illnesses (IMCI)" Feb 07, 2010 Baguio City Convention Center SITEL- Capital One Certificate of Recognition Top Performer Sept 26, 2011 Standard Factory Bldg 2, Economic Zone, Loakan Rd, Baguio City Convergys- DIRECTV Certificate of Recognition Best AHT June 16- June 27, 2014 Camp John Hay, Baguio City Philippines Convergys- DIRECTV Certificate of Achievement Outstanding Performance Feb 2015 Camp John Hay, Baguio City Philippines Convergys- DIRECTV Certificate of Achievement Outstanding Performance March 2015 Camp John Hay, Baguio City Philippines IHG (Intercontinental Hotels Group) Certificate of Recognition Top 3 in Revenue Dec 13, 2016 Ihg Building, Camp John Hay, John Hay Special Eco, Baguio City IHG (Intercontinental Hotels Group) Certificate of Recognition Top 3 in Quality Dec 13, 2016 Ihg Building, Camp John Hay, John Hay Special Eco, Baguio City   V. Character References: Roxanne Eilinger Tree Top Adventure-Baguio Accounting Officer-   Rhoselle Dingcong Aquino Sitel-Capital One Supervisor-/-   Agnes Guarin Monol International Education Institute Head Teacher-   Merryle Erika Ancheta Convergys-DTV Team Leader-   Arantxa Macabeo Convergys-Citibank Training Specialist-   Kristina Yadao Teleperformance Supervisor-   Clarissa Longanilla InterContinental Hotels Group Team Leader-/-