ROZELLE VITER
“ROCKSTAR” GENERAL
VIRTUAL ASSISTANT
About Me
My Contact-
I am a dedicated General Virtual Assistant with 9 years
of experience in customer service and administrative
support. Skilled in managing schedules, handling
communications, and streamlining operations, I excel
in fast-paced environments. I am passionate about
contributing to team success by ensuring efficiency
and providing reliable, and top-notch support.
-
General Trias Cavite City
Philppines
Hard Skill
Administrative Support
Customer Service (Phone, Email, Chat)
Email Management
Social Media Management
Executive Assistant
Project Management
Data Entry & Web Research
Soft Skill
Communication
Time Management
Attention to Detail
Multi-tasking
Customer Focus
Adaptability
Education Background
Rizal Technological University
Bachelor of Arts Major in Political Science
2010 - 2015
References
David Indlekofer
ECommerce Brand Builder & Angel Investor
Email:-Phone Number: +1 -
Taryn Gregorio
Customer Support Manager | Marketing
Email:-Phone Number: -
Professional Experience
Customer Service Representative
Ecomx Llc |-
Key responsibilities:
Training new customer service representatives
Helps the company win customer service rating
Minimize concessions from agents
Creating SOPs in Process Street
Processing big concessions
Solving disputes/chargebacks/Open Cases in PayPal
Answering Email inquiries from Customers
Doing Outbound follow up calls
General / Executive Assistant
Fame International Holdings Pte Ltd. |-
Key responsibilities:
Sending SMS / Emails to the leads inviting them to attend the
webinars (Clicksend, OneWay SMS, Bulk SMS)
Setting up Clickfunnels and Zapier (Date, Time, Title of the
Webinar, Updating the Zoom link, etc)
General Virtual Assistant
Sam's Offers Llc | 2018 - 2019
Key Responsibilities:
Answer order inquiries through email using Zendesk and Freshdesk
Moderation of Facebook pages and Twitter
Finding winning products to post on the website
Email Support Representative
Clownantics Llc | July 2018 - November 2018
Key responsibilities:
Processing refunds, replacements, tracking orders, etc.,
Answer facepaint inquiries
Sales Representative
Vehicle Warranty Division | March 2018-July 2018
Key responsibilities:
Doing Outbound Calls
Pitching a sale for a Vehicle Warranty
Transferring the calls to the associate who will close the deal
🔍SOFTWARES
Professional Experience
Technical | Customer Service Representative
Convergys |-
Key responsibilities:
Answer billing inquiries
Basic troubleshooting with Xbox Gaming device
Customer Service | Technical Agent
Ibex Global Solutions | July 2017 - September 2017 |
At&t ISM
Key responsibilities:
Monitoring customer satisfaction in all company products and
services
Answer billing inquiries
Basic troubleshooting of Direct TV Device
Customer Service Lead
Alorica | 2015 - 2017 | Amazon US
Key responsibilities:
Resolves customer's inquiries via Chat, Email, and Phone
Helps company win customer service ratings
Accept manager/supervisor call
Monitoring Agents Performance Ratings
💬
Communication
Slack, Discord, Zoom, Skype, Google Meet,
WhatsApp
👉
📧
Email and Calendar Management
👉Gmail and Calendly
File Management📁
👉 Google Sheet, Google Drive, ASANA, ClickUp, Notion
E-commerce Tools🛍️
👉Shopify, Printify, Amazon, Shipbob, Stripe, BlueSnap,
Konnective CRM, PayPal, Print on Demand, Klaviyo,
Checkout Champ, ClickFunnels, Shipstation, Process
Street, Postscript, Gorgias, Webmail, Intercom
Multimedia🎥
👉 Canva, Capcut
