ROYEIR KLAINE TIANGCO
G E N E R A L
V I R T U A L
A S S I S T A N T
PROFILE
--Nueva Ecija, Philippines
SKILLS
Efficient and detail-oriented General Virtual Assistant with
expertise in administrative support, customer service, social
media management, and graphic design. Proficient in managing
schedules, coordinating tasks, and streamlining operations to
enhance productivity. Proven ability to handle multiple tasks,
prioritize effectively, and ensure smooth day-to-day operations.
EXPERIENCE
Software Proficient
SOCIAL MEDIA MANAGER & DELIVERY BOOKER
Email Management
Speedy Express | Facebook Delivery Services
January 2024 - November 2024
Calendar Management
Task & Project Management
Data Entry
Confidentiality & Data Security
Graphic Design & Basic Video Editing
Attention to Detail
Time Management and Organization
Customer Service
TOOLS
Google Workspace
Microsoft 365
Zoom/Google Meet
Notion
Canva
Capcut
Slack
Calendly
AI Tools (ChatGPT, Gemini, Copilot)
EDUCATION
BACHELOR OF SCIENCE
In Hotel and Restaurant Management
Wesleyan University Philippines
Cabanatuan City, Nueva Ecija
July 2020
Created engaging content showcasing services, promotions, and
customer testimonials to boost brand awareness and interest.
Interacted directly with customers, promptly addressing
inquiries and concerns, enhancing relationships and satisfaction.
Maintained a consistent brand voice and managed customer
feedback professionally, enhancing the brand's reputation.
Used editing and graphic design tools to create content and
visuals.
Maintained accurate, detailed records of deliveries, tracking
timing, locations, and any challenges encountered.
Kept customers informed with timely updates on their orders,
enhancing transparency and trust.
SOCIAL MEDIA MANAGER
Litol Closet by Zeev | Facebook Shop
July 2022 - July 2024
Crafted compelling product descriptions to boost engagement
and drive sales on our online marketplace.
Managed the entire order fulfillment process, ensuring timely
delivery and customer satisfaction by tracking orders from
placement to completion.
Strategized and scheduled social media content to increase
brand visibility and reach the target audience effectively.
Designed high-quality product visuals with photography,
videography, and editing tools to showcase items attractively.
Joined and promoted products in relevant groups to expand
reach and attract new customers.
EQUIPMENT
SET UP
LAPTOP:
CPU: 12th Gen Intel(R) Core(TM) i712650H 2.30 GHz
GPU: NVIDIA GeForce RTX 4050
RAM: 16.0 GB
STORAGE: 512GB SSD
MONITOR: 1920 X 1080, 144.420HZ
WINDOWS: 10 HOME
LANGUAGES
EXPERIENCE
SUPERVISOR
GM Blu Carwash and Auto Detailing | Zaragoza, Nueva Ecija
October 2022 - July 2024
Delivered outstanding customer service by responding to
inquiries via chat or phone with professionalism and courtesy.
Managed supply needs by monitoring inventory levels and
placing timely orders with vendors, ensuring smooth operations.
Prepared and maintained key documents such as memos,
reports, spreadsheets, and presentations using Microsoft Office,
ensuring efficient communication and record-keeping.
Promoted a safe working environment by implementing and
adhering to safety protocols and regulations, ensuring
compliance and employee well-being.
GRAPHIC DESIGNS PORTFOLIO
FILIPINO: First Language
ENGLISH: Upper Intermediate | B2
View Here!
✨
