Roydel Azuela

ROY DEL C. AZUELA 013 Katarungan St. Pabton Ville II San Andres, Cainta Rizal, Philippines Mobile No.: - / - Email:- OBJECTIVE To be able to contribute to the success of an organization by fully utilizing my skills and expertise in the field of Information Technology. With my passion in this field, I can cope up working independently or even with a team to further offer growth and development. EDUCATIONAL BACKGROUND: Tertiary:STI College Shaw Shaw Boulevard, Pasig City Philippines Bachelor of Science in Information Technology S.Y 2008 – 2013 Trainings :MNET Solutions CCNA Routing & Switching (minimum certificate) August 2021 ITIL v4 January 2022 PERSONAL SKILLS: Committed, detail and result-oriented Courageous and can easily adapt to changes Organize and able to multi-task Can communicate well with customers to resolve troubleshooting issues Responsible and can handle pressure Friendly to be able to work as a team, and can work independently as well with very minimal supervision Persistent to grow in my chosen expertise Trustworthy TECHNICAL SKILLS: Knowledgeable on Cisco Routers and Switches Configurations IP Subnetting Knowledgeable on Routing Protocols (Static, OSPF, EIGRP, BGP Route) Basic Knowledge in Windows 2012 Server AD, DHCP, DNS Knowledgeable in installing Operating Systems and other software applications Knowledgeable in desktop and laptop repairs Can easily adapt various networking software and hardware devices Knowledgeable in Windows Deployment Services Knowledgeable in Windows Image Knowledgeable in IP Planning and Design for Networks of IPv4 and IPv6. Knowledgeable in TCP/IP and OSI model. Knowledgeable in Splicing Fiber Optic Cable and Implementation. Knowledgeable in configuring DHCPv4 and DHCPv6 WORK EXPERIENCE: Omega Health Care Management Services, Inc.July 2021 to July 2023 15th Floor, Union Bank Plaza Meralco Avenue, Pasig City, Philippines NETWORK ENGINEER Installing Network Devices (Routers, Switches, Access Points) Perform backup of Network Devices (Switches, Firewalls) Monitor Network Bandwidth Utilizations Managing Wireless LAN Controller and Access Points Monitor SSL VPN Connections in Fortigate Firewall Monitor IPSec utilizations in Fortigate Firewall Changing Switch ports to other Vlans Configuration of Cisco Catalyst 9200L and 9300L (Basic Configurations, Vlans, Stack Switch) Blocked possible Attackers IP Address in Fortigate Firewall Create Static Route in Fortigate Firewall Rerouting sites to other link (PLDT, GLOBE, MPLS) in Cisco Core Switch Whitelisting and Blacklisting of Websites in Fortigate Firewall Reset of IPSec Tunnels in Fortigate Firewall Liaise with vendors and other IT personnel for problem resolution Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Omega Health Care Management Services, Inc.August 2018 to August 2021 15th Floor, Union Bank Plaza Meralco Avenue, Pasig City, Philippines ITSUPPORT ENGINEER Job Description: Installing Operating Systems, Drivers of Desktop and Laptops Knowledgeable in Windows Deployment Services Creating Windows OS images Creating Users Login in Active Directory Moving Membership of User’s NT Login, PC and Laptop to their respective OU Creating Users Email in Exchange Server Interact with customer service representative agents on desktop problems and their resolution using ticketing system. To provide Remote and Onsite Support Install, Upgrade, Support and Troubleshoot for printers, computer hardware and Software Configure Microsoft Exchange Outlook, Emails Joining Desktops and Laptops to Company’s Domain Server Troubleshooting Company’s Applications. Maintaining and updating Windows Updates, Antivirus Updates, and Applications Updates Maintaining desktop and laptop’s connectivity to company’s networks Performs remedial repairs on computers, laptops, printers and any other equipment PHIL-DATA BUSINESS SYSTEM INC. September 2014 to August 2018 3rd Floor King's Court II Building 2129 Chino Roces Avenue Makati City, Philippines DESKTOP SUPPORT ENGINEER assigned to HINDUJA GLOBAL SOLUTIONS (Business Processing Outsourcing – BPO) Job Description: Installing Operating Systems, Drivers of Desktop and Laptops Cloning PC using Symantec Ghost Server. Create Operating System Image using Symantec Ghost Server Interact with customer service representative agents on desktop problems and their resolution using ticketing system. To provide Remote and Onsite Support Install, Upgrade, Support and Troubleshoot for printers, computer hardware and Software Configure Microsoft Exchange Outlook, Emails Joining Desktops and Laptops to Company’s Domain Server Troubleshooting Company’s Applications. ( Citrix, Avaya Onex, Symantec Anti-virus) Maintaining and updating Windows Updates, Antivirus Updates, and Applications Updates Setup IP Phone, and Configure VLAN ID to IP Phones Maintaining desktop and laptop’s connectivity to company’s networks Performs general preventative maintenance tasks on computers, laptops, printers Performs remedial repairs on computers, laptops, printers and any other equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels PERSONAL DATA: Date of Birth:December 15, 1991 Place of Birth:Cainta Rizal, Philippines Sex:Male Nationality:Filipino Civil Status:Single Religion:Catholic Languages spoken:English and Filipino Father’s name:Rudy S. Azuela (Deceased) Mother’s name:Elena C. Azuela REFERENCES: Arjay Lupase Lead IT Support Engineer at Omega Health Care Management Services, Inc. 15th Floor, Union Bank Plaza Meralco Avenue, Pasig City, Philippines - Reymart Natividad IT Support Engineer at Omega Health Care Management Services, Inc. 15th Floor, Union Bank Plaza Meralco Avenue, Pasig City, Philippines - Capistrano Toling IT Support Engineer at Omega Health Care Management Services, Inc. 15th Floor, Union Bank Plaza Meralco Avenue, Pasig City, Philippines - Monching Miguel IT Support Engineer at Omega Health Care Management Services, Inc. 15th Floor, Union Bank Plaza Meralco Avenue, Pasig City, Philippines - Almond Mutoc Telecoms Administrator at Hinduja Global Solution 86 E Rodriguez Jr Ave. Brgy. Ugong Norte, Quezon City Philippines -