Royce Espinosa Savellano

ROYCE SAVELLANO Operations Assistant |Customer Support | Virtual Assistant | Ad Trafficker | SMM | Data Entry PROFILE INFO Detail-oriented and tech-savvy Virtual Assistant with over 12 years of remote & administrative experience supporting businesses across various industries. Skilled in customer EDUCATION 2007 — 2010 BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION (TOURISM) ATENEO DE NAGA UNIVERSITY 2002 - 2006 HIGH SCHOOL DIPLOMA, STA. CLARA ACADEMY SKILLS Account & Email Management Operations Management service, data entry, bookkeeping, email & social media management, Experienced in ad trafficking, as well as mystery shopping. Adept at multitasking, using digital tools, & maintaining clear communication in fast-paced, remote work environments. Committed to delivering reliable support, streamlining workflows, and enhancing overall productivity. EXPERIENCE OPERATIONS ASSISTANT, Feb 2022 — April 2025 HOMEBOX Adhoc task of setting up new bills for essential services (water, energy, council tax) and address customer inquiries through efficient management of Zendesk tickets & Nova CRM for properties & clients. Aug 2021 — Nov 2021 RECORDS SPECIALIST, Business Development CONFIDENTIAL COMMUNICATIONS Call facilities to follow up for request letters and Customer Service Expert collect Medical, Employment, Academic, Billing and Social Media Management Union Records) ensuring timely retrieval and proper Bookkeeping Ad Trafficking (FB, Google, YT) Data Entry LANGUAGES English (Fluent) Filipino (Native) CONTACT- |-- documentation. VA, TELEMARKETER, AD TRAFFICKER (WEBINAR INCORPORATED) Jun 2017 — Aug 2021 calling job applicants for job fairs, conducting mystery shopping at automotive dealerships. Proficient in trafficking & managing 5–10 digital ads daily across platforms including Facebook, YouTube, Google Ads, and standard display RECORDS RETRIEVAL SPECIALIST, Sep 2016 — Mar 2017 KEAIS RECORDS RETRIEVAL Make 75 outbound calls per day to the Medical records department of hospitals. LEVEL II CUSTOMER SERVICE REP/OJT CONVERGYS, PHILIPPINES Oct 2013 — Mar 2015 Zone 2 Tinawagan, Tigaon Cam. Sur 4420 PH Answers inbound calls & assist customers with billing https://www.upwork.com/freel ancers/~019231cc8fb5c0c2e4? mp_source=share scheduling technician appointments and assisting questions, processing orders/refund, them with troubleshooting steps.