Roy Solomon

Roy Solomon Contact House No. 1109, ST/16 rs 100 FT ROAD, AZAM BASTI, MEHMOODABAD Customer Service Representative Karachi, SD, 74560 Focused customer service professional skilled in lead generation, --m customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Five years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding Skills expectations. Knowledgeable and dedicated customer service professional with extensive experience in different verticals of industry. Order fulfillment Solid team player with outgoing, positive demeanor and proven skills Excellent Strategic sales knowledge Excellent in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and resultsoriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Shipping procedures Work History understanding Excellent Sale expertise 2019-04 - Freelance Virtual Assistant 2019-09 Rupesh Patel, Auckland, New Zealand Greeted arriving visitors, determined nature and purpose of visit and directed individuals to Very Good appropriate destinations Computer proficient Contributed to smooth business operations by planning and organising meetings and Excellent conferences, including conference calls Complaint resolution Managed external contacts for CEO and kept track of periodic communication needed for Excellent priority contacts Responded to emails and other correspondence International sales support to facilitate communication and enhance Excellent Complaint resolution Excellent customer experience 2019-01 - Operations Supervisor 2019-06 Digitel Empire, Karachi, Sindh Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention Software Enhanced productivity levels by anticipating G-Suite needs and delivering outstanding support Improved operational efficiencies while Very Good managing customers requests, store inventory, transactions, new purchase orders and pricing Zendesk needs Very Good Motivated and trained employees to maximize team productivity Intercom Monitored daily and weekly key performance indicators to maintain on-track status Very Good Languages 2015-07 - Business Development Executive 2018-12 ICM Japan, Karachi, Sindh Asked open-ended questions to determine which English products or services would be best fit for Native customer's needs Worked closely with each customer to carefully resolve issues within timely fashion Assisted department with email-based and phone support when call center was busy or short-staffed Documented all customer information accurately in computer system, providing dated notes for future reference 2013-02 - Customer Service Representative 2015-06 E-Planet, Karachi, Sindh Communicated with vendors regarding back order availability, future inventory and special orders Compiled customer feedback and recommended service delivery improvements to management Responded to customer requests for products, services and company information Educated customers on promotions to enhance sales Education 2014-01 - High School Diploma 2016-06 CAMS - Karachi Majored in Commerce & Economics 2017-09 Current Associate of Arts: Bachelors in Business Administration SZABIST - Karachi Majoring in Supply Chain Management Accomplishments Used Microsoft Excel to develop inventory tracking spreadsheets Supervised team of 6 staff members Collaborated with team of Six individuals in developing a smooth process for check-in and check-out instructions for guests