Roy Mondiguing

ROY MONDIGUING #216 Camp 7 Satellite Market Kennon Road, Baguio City, 2600 Philippines- Skype ID justiaroi  E-COMMERCE VA with SHOPIFY/AMAZON and COPYWRITING EXPERIENCE   OBJECTIVE:                          To be a part of an organization that would give me a chance to help them reach their goals through my effort and skills. Secure a responsible career opportunity to utilize my training and skills, while making a significant contribution to the company’s success.    PROFESSIONAL SUMMARY     1.    SHOPIFY         I am well versed in the entire dropshipping landscape. Experienced with AliExpress and other Chinese shopping sites. I find the right supplier and am the contact person. I monitor the status of each order and relay updates to customers. Constantly following up on the status of an order. Always relaying important updates to a customer for assurance.         In-depth knowledge in Oberlo and Dropified. Edited product descriptions, written eye-catching product titles placed high-quality images, set appropriate prices before posting, listing, and fulfilling orders.         Full knowledge of MassFulfill. I prepared numerous CSV files to match the supplier's required template to use for bulk orders. I also update tracking information on all orders once relayed back by the supplier. Social media account moderator. Simultaneously monitoring and updating pages, Instagram posts, and tweeter feeds to boost sales or reach more people and even answer inquiries. Excel and Google Sheet formula expert. I have learned to manipulate Google sheets to make them easier to navigate. I am always making everything neat, clean, and organized. I can say, I am almost an expert at formulating documents.         Handling complaints through e-mail and live chat while showing empathy and sincere concern towards helping customers.         Answered all queries of customers and prospects and handled all of their objections tactfully         Responding to inquiries about a certain product, payment options, etc.          Handling support tickets, refunds, and disputes on Stripe and PayPal.   2.    AMAZON           Managed inventories, making sure that the supply is enough before the next order arrives.   3.    COPYWRITER           Writing clear and compelling copy to describe products. Creating advertising texts for brochures and banners using Canva.        WORK EXPERIENCE: (PRESENT to PAST)     Company Name:      Octik              Address:                     Ontario Canada              Position:                     Shopify Store Manager      Main Tasks:                Product Lister/Copywriter Inclusive Dates:          November 9, 2020 – Present     Company Name:       Mighty Dreams                  Address:                      Fresno California              Position:                      Amazon Store Manager    Main Tasks:                 Inventory Manager/Product Fulfillment Agent FBA  Inclusive Dates:           October 9, 2019 - January 14, 2020   Company Name:       BnC                  Address:                      Singapore, Singapore              Position:                      Shopify Store Manager    Main Tasks:                 Product Lister/Order Fulfillment Agent/ CS supervisor Inclusive Dates:           September 2016 – July 2018    EDUCATIONAL ATTAINMENT:   College Education                   I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.