Roy Gutierrez

Roy Dinualdo Mayor Gu errez Email: roygu-Mobile: - Skype ID: julianzalino Skills: Lead Genera on: Proven track record in eﬀec vely iden fying and qualifying poten al leads through various channels, including online research, cold calling, email marke ng, and social media outreach. Rela onship Building: Proﬁcient in building and nurturing rela onships with poten al clients, establishing trust, and eﬀec vely communica ng the value proposi on of products or services. Communica on: Excellent wri en and verbal communica on skills, adept at cra ing compelling messages and engaging with prospects to generate interest and convert leads into customers. CRM So ware: Extensive experience working with customer rela onship management (CRM) so ware, such as Salesforce, HubSpot, or Zoho CRM, to track leads, manage customer data, and analyze sales pipelines. Analy cal Skills: Strong analy cal and problem-solving skills, adept at analyzing lead data, iden fying trends, and op mizing lead genera on strategies for improved results. Team Collabora on: Collabora ve team player, able to work eﬀec vely with cross-func onal teams, including marke ng, sales, and customer service, to align lead genera on eﬀorts with overall business objec ves. Adaptability: Thrive in fast-paced and ever-changing environments, ﬂexible in adop ng new technologies, tools, and strategies to stay ahead in the lead genera on landscape. Objec ve Highly mo vated and results-driven Inside Sales/Lead Genera on Specialist with 11 years of experience in the ﬁeld. Skilled in iden fying and qualifying poten al leads, building rela onships, and driving business growth. Seeking a challenging posi on in a dynamic organiza on where I can leverage my exper se to generate high-quality leads and contribute to the overall success of the company. Work Experience Freelance Upwork, Freelancer.com, Onlinejobs.ph Freelancer Lead Genera on, Appointment Se er, Inside Sales, Business Development (IT So ware, Cloud, Security, and Network) January 2020 – April 2023 Conducted extensive market research to iden fy poten al leads and target industries. U lized various lead genera on techniques, including cold calling, email campaigns, and social media outreach, to establish contact with poten al clients. Qualiﬁed leads through eﬀec ve ques oning and needs analysis, ensuring alignment with the company's products or services. Developed and maintained a comprehensive lead database using CRM so ware, tracking lead progress and genera ng reports to measure performance. Collaborated with sales teams to hand oﬀ qualiﬁed leads and support the sales process. Monitored industry trends, compe tor ac vi es, and customer feedback to reﬁne lead genera on strategies and op mize conversion rates. Achieved [speciﬁc metric or goal], resul ng in [outcome or impact achieved]. Client: ecoBoardin LLC – Fort Pierce FL Client: Deep North Media – London, England Appointment Se er/Lead Genera on/Product Evangelist Freelancer January 2019 – December 2019 Develop new business via telephone and mass communica on such as email and social media to introduce our solu on and iden fy appropriate buyers within the target market. Follow up on leads and conduct research to iden fy poten al prospects. Conduct a needs analysis and determine the prospect's pain points; to determine how the So ware Solu on will speak to those needs. Iden fy key buying inﬂuencers within these prospects to determine the budget and meline. Build and cul vate prospect rela onships by ini a ng communica ons and conduc ng follow-up communica ons in order to move opportuni es through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals. Manage data for new and prospec ve clients in CRM, ensuring all communica ons are logged, informa on is accurate and documents are a ached. Prepare and analyze sales pipeline reports and dashboards. Client: Springdel Lead Genera on Specialist Business Development Freelancer September 2018 – December 2018 Develop new business via telephone and mass communica on such as email and social media to introduce our solu on and iden fy appropriate buyers within the target market. Follow up on leads and conduct research to iden fy poten al prospects. Conduct a needs analysis and determine the prospect's pain points; to determine how the So ware Solu on will speak to those needs. Iden fy key buying inﬂuencers within these prospects to determine the budget and meline. Build and cul vate prospect rela onships by ini a ng communica ons and conduc ng follow-up communica ons in order to move opportuni es through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals. Manage data for new and prospec ve clients in CRM, ensuring all communica ons are logged, informa on is accurate and documents are a ached. Prepare and analyze sales pipeline reports and dashboards. Client: Comrise – NJ, USA Inside Sales Execu ve B2B Lead Genera on Freelancer March 2017 – August 2018 Develop new business via telephone and mass communica on such as email and social media to introduce our solu on and iden fy appropriate buyers within the target market. Follow up on leads and conduct research to iden fy poten al prospects. Conduct a needs analysis and determine the prospect's pain points; to determine how the So ware Solu on will speak to those needs. Iden fy key buying inﬂuencers within these prospects to determine the budget and meline. Build and cul vate prospect rela onships by ini a ng communica ons and conduc ng follow-up communica ons in order to move opportuni es through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals. Manage data for new and prospec ve clients in CRM, ensuring all communica ons are logged, informa on is accurate, and documents are a ached. Prepare and analyze sales pipeline reports and dashboards. Client: TimeDoctor/Staﬀ.com – Canada Lead Management Specialist/Lead Genera on Specialist Freelancer September 2016-February 2017 Responsible for developing a consistent pipeline of high-quality leads to be passed on to Business Development professionals and execu ves within the company. Ac vely par cipate in overseeing highly qualiﬁed leads to a close as they move through the opportunity development lifecycle. Responsible for developing quality internal rela onships and use of consulta ve sales innova on to help the Business Development team advance related opportuni es. Develop new business via telephone and mass communica on such as email and social media to introduce our solu on and iden fy appropriate buyers within the target market. Follow up on leads and conduct research to iden fy poten al prospects. Conduct a needs analysis and determine the prospect's pain points; to determine how the So ware Solu on will speak to those needs. Iden fy key buying inﬂuencers within these prospects to determine the budget and meline. Build and cul vate prospect rela onships by ini a ng communica ons and conduc ng follow-up communica ons in order to move opportuni es through the sales funnel. Work with the Channel Partner Manager of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals. Manage data for new and prospec ve clients in CRM, ensuring all communica ons are logged, informa on is accurate, and documents are a ached. Prepare and analyze sales pipeline reports and dashboards. Progress So ware (Asia Paciﬁc, Australia, and New Zealand) Inside Sales Solu on Advisor DataDirect and Integra on February 2015 – March 2016 B2B Solu on Selling of Data Connec vity and Integra on DataDirect Connectors Map customer business requirements to Progress So ware's DataDirect Connec vity and Integra on Solu on. Assess customer's current processes rela ng to the DataDirect ODBC, JDBC, and ADO.NET Opportuni es and solu ons. Assess the environment for DataDirect CLOUD and Data Integra on opportuni es. Align Progress So ware's Products, speciﬁcally DataDirect and Integra on and cross-brand products, and thirdparty products to Progress So ware's DataDirect opportuni es. Assess requirements and document a solu on design overview recommenda on. Describe the business/technical advantages of DataDirect and Service Assurance solu ons. Recommend educa on opportuni es to customers, based on the DataDirect/Integra on and Service Assurance solu on. • Source new sales opportuni es through inbound lead follow-up and outbound cold calls and emails/Appointment Se ng • Understand customer needs and requirements • Route qualiﬁed opportuni es to the appropriate sales execu ves for further development and closure • Close sales and achieve quarterly quotas • Research accounts, iden fy key players, and generate interest • Maintain and expand the database of prospects within the assigned territory • Team with channel partners to build pipeline and close deals Client: Sales Momentum – Dublin, Ireland Business Development Consultant Freelancer October 2012 – February 2015 Develop new business via Consulta ve and Needs-Based Solu on Selling approach •Follow up on leads and conduct research to iden fy poten al prospects. •Conduct a needs analysis and determine prospect’s pain points to determine how the Montage Solu on will speak to those needs. •Iden fy key buying inﬂuencers within these prospects to determine budget and meline. •Build and cul vate prospect rela onships by ini a ng communica ons and conduc ng follow up communica ons in order to move opportuni es through the sales funnel. •Work with the Regional Sales Directors and VP of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals. •Manage data for new and prospec ve clients in Salesforce.com, ensuring all communica ons are logged, informa on is accurate, and documents are a ached. •Prepare and analyze sales pipeline reports and dashboards. Comscentre LTD LLC (Australia) Project Coordinator and Provisioning Coordinator May 2010 - Oct 2014 Du es and Responsibili es: Assists the PM with projects from design un l comple on and implementa on. Oversee and document all aspects of the speciﬁc project. Work closely with upper management to make sure that the scope and direc on of each project is on schedule, as well as other departments for support. Coordinate the ordering, supply, and delivery of telephony (Cisco) equipment, data and voice (telephony) services from various telcos and vendors. Validate orders and monitor the supply of hardware and so ware from various third-party suppliers. Responds to customer requests and inquiries through phone, fax, e-mail, internet, and other electronic means; and where applicable service those needs via direct ac on or establishing a workﬂow for ac on ini a on by the Projects and Installa on Team or other teams within Comscentre through cket logging via Comscentre’s CRM and other systems. Ensure that all customer expecta ons are met or exceeded through triaging responses according to the mode of communica on, customer type, nature, and urgency of the request. Assist with various ad hoc projects. Produce reports and documenta on. Use non-contact me produc vely to undertake ac vi es such as training, upda ng, and maintaining knowledge bases and other systems. Provide a superior level of service to Customers by taking proac ve responsibility for the management of service qualiﬁca on, data & voice ordering, provisioning, and end-to-end client communica ons from contract through deployment to billing. This role is a key focus point in delivering data & voice solu ons; facilita ng mutually agreeable resolu ons; driving communica on through feedback, mee ngs, and repor ng; and contribu ng to process development and improvement in the way the business services its customers. • Voice and Data - adds, moves & changes • PBX - adds, moves & changes • DID - adds, move & changes [Na onal and Interna onal] • Un=welcomed calls - Client and Carrier Management • PSTN -Adds, moves, & changes. • ISDN LINES - -Adds, moves, and changes. Siemens (USA) Helpdesk Support November 2008 – April 2010           Responsible for providing technical assistance and support related to computer systems, hardware, or so ware. Responds to queries, runs diagnos c programs, isolates problems, and determines and implements a solu on. Provide technical assistance and support for incoming queries and issues related to computer systems, so ware, and hardware. Respond to queries via inbound telephony engagement. Respond to email messages for customers seeking help. Ask ques ons to determine the nature of the problem. Walk customers through the problem-solving process. Install, modify, and repair computer hardware and so ware. Run diagnos c programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and     other systems. Install computer peripherals for users. Follow up with customers to ensure the issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunc ons that con nue to occur. Accenture (USA) Helpdesk Analyst January 2007 – October 2008 Primary Responsibili es Provide I.T. assistance to all Siemens Serviced Company employees and clients across all 3 regions Asiapac, EMEA, and North America. * Crea ng incident ckets for various issues that need a local desktop or engineer’s interven on. * Assesses and records problems accurately in the problem management tool. * Resolves technical-related issues by u lizing appropriate knowledge and skills to ensure client sa sfac on. * Manages and triages mul ple concerns eﬀec vely by understanding client’s needs and mee ng servicelevel requirements. * Iden ﬁes poten al system problems and resolves or escalates it to the department concerned for resolu on. * Works with clients in establishing the appropriate expecta on and response me. * Takes ownership of all client interac ons, u lizes appropriate follow-through, and logs all client interac ons. * Provides mely feedback to external and internal clients via phone, e-mail, chat, or other forms of communica on applica ons. * Assist various departments of the organiza on as required. * Provides comprehensive second- er phone support for the resolu on of technology problems and requests. Mul Scribe Global Solu ons Services (USA Doctors) Medical Transcrip on Proofreader/Editor January 2006 – December 2006 Principal du es and responsibili es Edit the transcribed document against actual dicta on. Edit documents consistently and fairly according to transcrip on guidelines, standards of style, and formats of prac ce. Using preferred standard quality scoring guidelines, calculate and score reports consistently and fairly, weighing the varying degrees of errors against the documenta on length. U lize all available reference tools to ensure the accuracy of the transcribed document. Provide mely and consistent quality feedback to inform and update the transcrip onists regarding quality issues and areas of concern to help eliminate the repe on of errors. Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dicta on and appropriately clarify and ﬂag or report them, as needed. Iden fy poten al risk management situa ons. Adhere to policies and procedures to contribute to the eﬃciency of the transcrip on department. Access the pa ent’s health informa on as needed for further clariﬁca on. Transcribe reports as needed. Checking for gramma cal and textual errors Filling in any words or phrases missed by the transcrip onists Forma ng documents according to the client's speciﬁca ons Performing ﬁnal quality check on the document prior to uploading to the client's server Medical Transcrip onist iBiz Technologies September 2004 - January 2006 Principal du es and responsibili es Edit the transcribed document against actual dicta on. Edit documents consistently and fairly according to transcrip on guidelines, standards of style, and formats of prac ce. Using preferred standard quality scoring guidelines, calculate and score reports consistently and fairly, weighing the varying degrees of errors against the documenta on length. U lize all available reference tools to ensure the accuracy of the transcribed document. Provide mely and consistent quality feedback to inform and update the transcrip onists regarding quality issues and areas of concern to help eliminate the repe on of errors. Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dicta on and appropriately clarify and ﬂag or report them, as needed. Iden fy poten al risk management situa ons. Adhere to policies and procedures to contribute to the eﬃciency of the transcrip on department. Access the pa ent’s health informa on as needed for further clariﬁca on. Transcribe reports as needed. Checking for gramma cal and textual errors Filling in any words or phrases missed by the transcrip onists Forma ng documents according to the client's speciﬁca ons Performing ﬁnal quality check on the document prior to uploading to the client's server Medical Transcrip onist/ICD 9 Coder SPI Global May 2000 – August 2004           Analyze pa ent charts carefully to know the diagnosis and represent every item with speciﬁc codes. Collect health informa on as documented by medical specialists and code them appropriately. Consult medical specialists for further clariﬁca on and understanding of items on pa ent charts to avoid any misinterpreta ons. Ensure that codes tally with doctors’ diagnoses. Advocate for pa ents where their medical history is needed as evidence. Evaluate and re-ﬁle appeals of pa ent claims that were denied. Be updated about new coding rules as codes change from me to me. Develop good client rela onships in the course of duty. Collect and distribute coding-related informa on and billing issues. Provide accurate answers to queries on coding. Senior Technical Support Convergys July 1999 – May 2000  Identifying hardware and software solutions.  Troubleshooting technical issues.  Diagnosing and repairing faults.  Resolving network issues.  Installing and configuring hardware and software.  Speaking to customers to quickly get to the root of their problem.  Providing timely and accurate customer feedback.  Talking customers through a series of actions to resolve a problem.  Following up with clients to ensure the problem is resolved.  Replacing or repairing the necessary parts.  Supporting the roll-out of new applications.  Providing support in the form of procedural documentation.  Managing multiple cases at one time.  Testing and evaluating new technologies.  Conducting electrical safety checks on equipment. Technical Support Specialist eTelecare Global Solu ons May 1998 – July 1999       Answering customer ques ons to learn about their situa on Asking ques ons to get a be er idea of what might be wrong Diagnosing and providing clear advice on what the user can do to solve their problem Logging informa on about the correspondence into the company’s system to keep a record of ac ons Maintaining composure and a posi ve a tude during diﬃcult situa ons Knowing when it’s me to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance Educa on University of Santo Tomas Manila, Philippines Bachelor of Science Major in Biology (June 1989 – April 1993) Graduate References: Available upon request.

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