Roy Cortez

Roy Gabriel Cortez Blk. 40 Lot 09 Calle 23, Xevera, Bacolor Pampanga -- Team Management … Vendor Manager A seasoned, highly motivated team manager, with extensive experience on customer and client escalations management. Proven leadership and supervisory experience with ability to lead projects/teams simultaneously including program level responsibilities. A self-starter with a proven ability to conceptualize and implement innovative processes and solutions. Proficient in Microsoft Office applications particularly Excel and PowerPoint. Personal traits: professional; adaptability; focused; skilled trainer; team builder. PROFESSIONAL EXPERIENCE UW Realty Co. – Boston, Massachusetts (2013 – Present) Vendor Manager 9/13 to Present • • • Responsible for the development of a team of 4 to 6 members for email and phone lines of business Conducts Quality Monitoring and Coaching daily, weekly and monthly Handles communication between vendor and customer TopData Global IT Solutions – Angeles City, Pampanga (2012 – 2013) Team Leader (Hightail) • • Handling a team of 8 to 10 team members while responsible for their coaching and development Conducts a deep dive analysis on customer satisfaction and first call resolution for targeted coaching to improve Customer Satisfaction EDUCATION Dee Hwa Liong College – -) B.S. Nursing Holy Family Academy -) Angeles, Pampanga References are available upon request.