Roxenne Matuguina

-Confidential- Roxenne Tingson Matuguina Rizal St. Oton, Iloilo Philippines Mobile #: - e-mail:- Summary of Qualifications: Experienced Administrative, Sales & Marketing and Customer Service professional with supervisory and management skills. Excellent computer and Communication skills. Part Time Jobs: On call English Tutor at UP Language Program, UP Visayas since March 2013 to Present Private all Subject Tutor to a 6 year old Korean Girl in Fundidor Molo, Iloilo City since August 2013 to April 2014 Live English Class English Tutor since January 2014 to April 2014 Work Experiences: Avatar Technologies now Voiceless Technologies – Iloilo, Philippines Verifier (February 2016 – Present) Handles International inbound calls. Ensure to meet goals such as weekly/monthly evaluation and quota. Maintained excellent telephone communications skills. Maintained healthy relationship with the customers. -Confidential- Quoth Call Center– Iloilo, Philippines Customers’ Account Executive (Promoted to as Campaign Manager) (Sept. 2014 – Present) Handled International outbound calls. Ensure to meet goals such as weekly/monthly evaluations. Maintained excellent telephone communications skills and promotes the value of the company and it’s products Maintained healthy relationship with the customers/clients and make sure that Customer service satisfaction is always the main goal of the company. Manages campaigns and agents. Makes sure that campaigns run well and agents to perform good. iLearning – Iloilo, Philippines English Tutor (May 2014 – Sept. 2014) Taught Basic English, Intermediate, Advance, IELTS and TOEFL to Chinese students. Does demo class to prospected students. Evaluates student’s progress. Transcom Worldwide Philippines Inc. – Iloilo, Philippines Customers’ Account Executive (Sept. 19, 2011 – March 5, 2012) Handled International inbound calls for General Inquiries, Billing and Basic Technical Issues. Ensure to meet goals such as Call handling time and weekly/monthly evaluations. Maintained excellent telephone communications skills and promotes the value of the company and it’s products Maintained healthy relationship with the customers and make sure that Customer service satisfaction is always the main goal of the company. Tavola Trading – Bahrain Showroom Supervisor/Kitchen Specialist (June 2008 – July 2009) Handled cash register and attends to customer needs. Does stock taking and tracks fast and slow moving items / In-charge of stocks replenishment. Merchandising store items and products and arranged stocks as well as stock room. Maintained cleanliness of the shop and maintained good relationship with the customers. Cooper International General Trading LLC – United Arab Emirates Sales Coordinator/Secretary (May 2007 – June 2008) Handled outbound and inbound calls. Writes letters and fulfilled literature requests, putting together proposal binders. Handled incoming inquiries, sent quotations to clients and coordinates between sales and drivers for deliveries. Managed schedule of deliveries. Sales database management with help of Sales people (Quotes, Invoices and Delivery Notes) Organized all catalogs, price lists and other sales materials. Following with shipping companies and clearing companies. Prepares Statement of Accounts, Follow-up with the payments, prepares Receivables and Payables. -Confidential- Doha Asian Games Organizing Committee (DAGOC) – Doha, Qatar Catering Supervisor – Games Services Directorate (November 2006 to December2006) Catering Command Centre’s General Administrative Support Team’s representative and acting coordinator assisting all Competition and Non-Competition Venue Managers in taking daily & weekly FA Workforce, Games Task Force, Contractors’ meal orders and other venue requirement and further coordination with Master Caterers. Assist in compilation of various Catering records, reports and information and manage the filing system both hard and soft copy of the Catering Command Center. IV Call Centre, Iloilo - Philippines Call Center Representative (March 2003 to November 2003) Handled outbound & inbound calls from various International companies. Telesales & Marketing Executive, maintain excellent telephone communication & promoting company’s products & services. Ensure that issues are reported to personnel for monthly valuation & provide monthly turnover requirement. Ensure to meet monthly quota for outbound calls. Habitat (Falaknaz), Dubai – United Arab Emirates Promoted as Administrative Officer (September 2001 to October 2002) Main personnel in-charge of inventory control and stock delivery. Sales & Marketing assistant in charge of handling group & corporate accounts of various multinational clients, including product promotion in Trade Fairs & Shows. Handled petty cash fund, stationary and office supplies replenishments, filling and updating employee records and company official documents files. Prepares quotations, Invoices, credit notes. Acting Retail & Shop Floor Supervisor. Collects data and prepares reports for the management in a well-organized manner taking the initiative to achieve objectives without direct supervision and perform equally as well in a competitive team environment. Habitat (Falaknaz), Dubai – United Arab Emirates Sales Representative (July 1998 to September 2001) Promotes Company's Products. Ensures that the displays are well maintained and clean. Handles cash register and books customers' deliveries. Reports fast/slow moving items. Ensures to meet monthly quota. Answers customers queries, prepares invoices and quotations. Makes sure to maintain healthy relationship with the customer. Merchandising of the Products. -Confidential- Personal Details: Date of Birth:February 28, 1977 Place of Birth:Brgy. Botong, Oton, Iloilo Civil Status:Married Religion:Roman Catholic Trainings/Seminars: Customer Service Excellence by Al Rostamani in Dubai, UAE Educational Background: Career Institute Dubai - 2000 Web Designing University of Baguio, Baguio City Phil. – 1996 – 1997 Computer Secretarial (Undergraduate) Completed SSE - 1989 to 1993 Oton National High School, Iloilo, Philippines