Roxannie Pedelo

ROXANNIE A. PEDELO Customer Service Expert | Experienced Virtual Assistant | Social Media Moderator | Administrative Assistant | Data Entry WORK EXPERIENCE VIRTUAL ASSISTANT June 2022 - Jan 2023 Stay Active Rehabilitation Clinic CONTACT- - Quezon City Philippines TOOLS Shopify Zendesk Oracle Moxie Avaya Ring Central Jane App Google Workspace Microsoft Office Claim submission Billed patients Booked appointments Answered calls and did follow-ups Recruitment tasks Monitored Google reviews Admin tasks Email management Calendar management CUSTOMER SERVICE VA Viasox Limited Answered customer concerns through phone, email, and chat Social media moderator (Instagram and Facebook) Processed orders, refunds, returns, and canceled orders SENIOR PROCESS EXECUTIVE Jan 2019 - Apr 2022 Cognizant Technology Solutions B2B account Answered inbound calls and did follow-ups Submission of tickets through Oracle Provided technical assistance and sales discrepancies CUSTOMER SERVICE REP COLLECTION SPECIALIST Expert Global Solutions | Alorica Discord CUSTOMER SERVICE REP Skype IBM Philippines | Concentrix TECHNICAL SUPPORT REP AB Mass Communication Far Eastern University- Jan 2016 - Oct 2018 Teleport Business Tech Solutions Slack EDUCATION Jan 2022 - May 2022 Nov 2014 - Dec 2015 Mar 2013 - Mar 2014 May 2012- Feb 2013 Harte-Hanks Philippines TECHNICAL SUPPORT REP Teletech Nov 2010 - July 2011