Roxanne Villacarlos

ROXANNE VILLACARLOS PREVIOUS EXPERIENCE Service Consultant Kinetic Innovative Staffing April 4,2022 – Present - Process underwriting admin task for motor insurance company Underwriting Assistant EXL (July 17, 2021 – April 8,2022 - Intake process and Rating- Provide quotation for General Insurance to brokers. Client Services Administrator 5 ELK (January 18,2021 – March 19,2021) setting up information and managing financial planning in CRM . Preparing reports and documentation for client meetings. Liaising with financial institutions, banks, and fund researching insurance plans and coverage P ER S ONA L P R OF IL E Extremely motivated to constantly grow professionally. Secure a responsible career opportunity to fully utilize my training and skills, while making significant contribution to the success of the company. CONT A CT D ETA IL S Home:- Mobile:--Panag-abay Residence Sitio Kalubihan Baranggay Kalunasan , Cebu City CLAIMS ADJUSTER - RECOVERIES SPECIALIST QBE GSSC (July 2014 - November 2020) Handles motor claims received from policyholder, broker and third party insurer/ solicitor, logs into CMS, indemnity decisions, payments and close claim Review repair documents for payment and present outlay to the third party insurer for reimbursement Handle call and email queries regarding claim update Receive and process all incoming non fault claims. Includes policy interpretation and confirming policy indemnity Determine insurance coverage levels and restrictions by thoroughly examining claims forms and associate records Settle claims and perform recovery of subrogated losses against third party and third party insurers. Customer Service/ Member Service adviser MY SKILLS & ABILITIES - Excellent communication and networking skills The ability to work under pressure and multitask The ability to follow instructions and deliver results Typing and Data entry skills Proficient computer and internet skills. Education University of San Carlos 2001 Bachelor of Science in Business Administration Colegio de la Inmaculada Concepcion 1997 Highschool Colegio de la Inmaculada Concepcion 1993 Elementary -Healthcare account Aegis People Support (October 2007 - July 2014) Handle queries from policyholder about their medical benefits ,billing status and application status. Liaised with healthcare professionals and facilities to ensure delivery of exceptional health care services. process payment for the policyholder's monthly premiums SECRETARY/REGISTRY CLERK/RECEPTIONIST CEBU DOCTORS' UNIVERSITY HOSPITAL -Cebudoc Group (October 2001 September 2007 Tumor Registry clerk- submit monthly report of all cancer patients seen at the hospital and to be presented to the Board conference. .Eye Center Department/Sight First Clinics (North General Hospital) - book appointments for consultation. Perform preliminary examination (Visual Acuity) and assist Resident Ophthalmologist. Center for Sight (Cebu Doctors' University Hospital) - handle queries regarding Lasik and CK procedures. and book appointments. Perform preliminary examination . Assist in surgery and provide pre and post op care.