Roxanne Mae A. Zapanta

I have exposed myself in the business process outsourcing industry particularly in the customer service for 7 years. This equipped me with the necessary skills to be able to communicate well in both oral and written language. I also acquired a strong sense of responsibility and commitment with my work towards my clients and customers to meet their different expectations. I am used to working under pressure without compromising productivity.

On top of my experience in customer service, I have a solid background in freelance and project-based work as a virtual assistant. I have had experience in direct marketing research, itineraries, flight research and booking, and transcribing. I also had an experience as a virtual assistant for an eCommerce store where I mostly handle customer support through email and doing administrative tasks from product sourcing to order processing and tracking, for my client which is based in the US.

As a detail-oriented and organized professional I take pride in completing assignments on time and accurately. I am highly trainable and a very well-rounded person. I can work with less supervision and can make critical decisions objectively. I am also proficient with MS Word and Excel and as well as Google Docs. I have a good and stable fiber-optic connection since my work is mostly online.

I am looking for a stable and a long-term relationship with my client where I can impart my knowledge and skills in building their business. I am a team-player and I mostly concern myself on how I can contribute through good initiative. I strive to keep improving myself through experience and training.