ROXANNE LORA
Virtual Assistant
About Me
Adaptable, organized, and detailoriented Virtual Assistant with 5 years of
experience supporting real estate,
marketing, and operations teams.
Skilled in managing transaction files,
ensuring brokerage compliance, and
maintaining data integrity across
multiple platforms. Known for
improving processes, enhancing
workflow accuracy, and ensuring
deadlines and compliance standards
are consistently met.
Proficient in Google Workspace, MLS
systems, Asana, and CRM platforms.
Adept at supporting agents and
leadership teams through strong
communication, organizational
efficiency, and proactive problemsolving.
Skills
Listing Coordination and
Compliance
MLS & File Management
Process Improvement & Workflow
Optimization
Administrative & Executive Support
Data Accuracy & Documentation
Control
Agent Support & Client
Communication
Time Management & Task
Prioritization
Education
Oct 2003 | Velez College
Bachelor of Arts and Sciences
Major Biology
October 2010 | Cebu
Technological University
Bachelor of Arts and Sciences
Major in Secondary Education
Experience
Business Development Marketing Assistant
GoEpps
July 2022- Oct 2025
Managed digital administrative processes including document
organization, CRM updates, and data tracking.
Coordinated vendor communication, client follow-ups, and lead
generation using CRM systems.
Assisted with project coordination to support business operations.
Prepared email campaigns, reports, and meeting schedules to
support management efficiency.
Maintained precise documentation and ensured timely completion
of client records.
Virtual Assistant (Part Time)
VaVaVoom Solutions
March 2023 - Feb 2024
Coordinated administrative and operational support including
scheduling, CRM maintenance, and compliance checks.
Monitored and updated agent files to ensure accuracy and
completeness of records.
Created system documentation and updated manuals to maintain
consistent data and process standards.
Supported marketing initiatives by managing social media
accounts and content accuracy.
Marketing Sourcer and Executive Virtual Assistant
Pragmatic Resource
March 2022- March 2023
Supported recruitment and business operations ensuring
compliance with documentation and reporting standards.
Created and maintained data tracking systems for client and
candidate information.
Managed communication channels and coordinated updates
between leadership and project teams to ensure smooth workflow.
Experience
Sales Development Representative
Dear Doc
November 2020-Mar 2022
Generated new business opportunities for top medical practitioners with a suite of technology and
marketing tools like AI powered chatbots by identifying, contacting, and qualifying sales pipelines.
Managed lead data accuracy across CRM systems and tracked client communications for compliance.
Conducted market and client research to ensure updated and complete sales documentation.
Coordinated with internal teams to improve database efficiency and reporting accuracy.
US and Canada Real Estate Executive Virtual Assistant
My Outdesk
Aug 2014 -Feb 2019
Provided professional administrative assistance in managing day to day office operations
Managed end-to-end real estate transaction files ensuring compliance with brokerage and state
requirements.
Audited contracts, reviewed agent submissions, and verified documentation
Organized and maintained MLS and electronic filing systems to ensure up-to-date and compliant data.
·Supported agents with transaction timelines, compliance questions, and required paperwork
submissions.
·Identified process gaps and implemented workflow improvements that enhanced efficiency and
reduced file errors.
ANZ Sales Operations & Support
Lexmark Research and Development
Sep 2010 - July 2014
Managed sales operations data and verified compliance of records and invoices for the Australia/New
Zealand market.
Collaborated with marketing and finance teams to process vendor documentation accurately.
Created structured reporting systems that improved turnaround time for approvals and payouts.
Team Leader Supervisor
Bigfoot Global Solutions
Jan 2006 - May 2010
Supervised data compliance and performance monitoring for telemarketing teams.
Conducted regular audits, quality assessments, and training to ensure process integrity and client
satisfaction.
Quality Assurance
Touch Asia Contact Solutions
Aug 2004 - Sept 2005
Ensured accuracy of information and quality of delivery by monitoring telephone calls; recommending
improvements. Verified telemarketing results by measuring skills in use of scripts, product knowledge,
sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and
courteous close of call Determined telemarketing quality standards by studying outbound calls and
conducting test calls to telemarketing service representatives on new products Provided feedback to
telemarketers by monitoring calls; monitoring feedback and conducting monthly help sessions.
Evaluated telemarketing approaches by rating effectiveness of telemarketing service representatives;
providing quality ratings; identifying training needs; developing trainings.
