Roxanne Merelos - Lora
Email :-Mobile Number : -
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Objective : To attain a promising position wherein learnt skills through education and wrok
experience could be practiced and thereby fulfilling a challenging career.
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Education
● Degree in Bachelor of Arts and Sciences Major in Biology
○ Velez College June 1998 – October 2003
● Degree in Bachelor of Science in Secondary Education
○ Cebu Technological University June 2010 – October 2010
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Experience
Freelance Virtual Assistant
February 2019 - present
My OutDesk – Executive Virtual Assistant
August 2014 – February 2019
● Provides professional administrative assistance in managing day to day office operations phone and email correspondence, schedules, events, meetings etc
● Perform remote clerical tasks - setting up and managing electronic filing systems,
recording information, updating paperwork and maintaining databases
● Conduct online marketing initiatives, social media management, design and creation of
flyers, email marketing
● Research, report generation, implementing and applying changes in improving office
processes
Lexmark Research and Development - ANZ Sales and Marketing
Support September 2010 – June 30 2014
● Responsible for SRM related tasks, managing suppliers' records in the system, setting
up of POs and the processing of its corresponding invoices and communicating related
updates to both, internal and external customers.
● Facilitate collating of related documents for processing, endorsing and communicating
payment requests for the organization's resellers promotion and rebate claims to the
finance team.
● Responsible for setting up in the system the team's requests for marketing flyers and
brochure edits, and seeing through its completion---involves gathering of raw information
and materials for new projects, collaborating ideas with stakeholders and coordinating
with the Marketing Communication Team for the different artwork proposals
and managing the requested edits in between.
Bigfoot Global Solutions - Team Leader / Supervisor
January 2006 – May 2010
● Ensure team sales target by recommending and implementing processes and platforms
● Strategize on lead management, generate and analyze lead report to formulate strategic
sales approach to increase sales volume
● Supervise and manage team daily - buzz talks, handle internal team
concerns, appraising and coaching, quality assurance of team sales,
performance reviews, attendance adherence
● Helps in interviews and team recruitment
● Maintain client relationship by conducting regular meeting for updates, reporting and
accounting
Right Business Pro September 2005 – December
2005 Team Coach / Quality Assurance
● Provide, manage, qualify and process sales direct marketing and sales support to sales
organisation
● Works with operations department to ensure that agents meet the desired performance
level and ensures schedule adherence
● Facilitate and formulate strategic sales approach to increase sales volume and assists in
the sales process
● Provide direct marketing and sales support as well as troubleshooting of agents’ tools.
Train agents with product specifics, communication skills and enhance sales approach
Touch Asia Contact Solutions Co.August 2004 to September 1
2005 Tier 1 Quality Assurance
● Ensure accuracy of information and quality of delivery by monitoring telephone calls;
recommending improvements
● Verify telemarketing results by measuring skills in use of scripts, product knowledge,
sales and service ability, greeting, diction, listening, etiquette, objection handling,
efficiency, and courteous close of call
● Determine telemarketing quality standards by studying outbound calls and conducting
test calls to telemarketing service representatives on new products
● Provide feedback to telemarketers by monitoring calls; monitoring feedback and
conducting monthly help sessions.
● Evaluate telemarketing approaches by rating effectiveness of telemarketing service
representatives; providing quality ratings; identifying training needs; developing training
programs; conducting training.
