FLOJO, ROXANNE KLAIRE D.
Bachelor of Arts in Consular and Diplomatic Affairs
334, Barangay Sta. Clara, General Trias, Cavite
Contact No. -
E-mail address:-Age: 30 y/o
Birth date: September 16, 1991
Nationality: Filipino
Civil Status: Married
To be part of this institution that assures professional development and gives recognition to
potential aspects of their people; to pursue a further enhancement in my personal career. I
consider myself to be a highly determined individual, willing to learn and be always confident in
accepting challenging assignment.
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Can work with minimal supervision.
Performs effectively under pressure.
Perfectly customer-oriented service with great attentiveness.
Computer Literate
EDUCATIONAL ATTAINMENT
Tertiary:
De La Salle-College of Saint Benilde
2544, Taft Avenue, Manila, Philippines,-
Secondary:
Jesus Good Shepherd School
Palico, Imus Cavite, Philippines-
Primary:
Jesus Good Shepherd School
Palico, Imus Cavite, Philippines-
SEMINAR/S & TRAINING ATTENDED
Certificate of Attendance
▪ 11th Model United Nations Assembly
De La Salle-College of Saint Benilde (2008)
▪ 12th Model United Nations Assembly
De La Salle-College of Saint Benilde (2009)
▪ July 7, 2009 12th DLS-CSB Diplomatic Dinner
Held at the Diamond Hotel, Manila With different kinds of people to network with Ambassadors
and professors to practice proper etiquette during Diplomatic Dinner
▪ 13th Model United Nations Assembly
De La Salle-College of Saint Benilde (2010)
ORGANIZATION/AFFILIATION
Member of the Corps of Diplomats
June 2008 – October 2012
An organization associated with the diplomat's code of conduct and practices to keep Alumni
active and updated on international studies.
ON-THE-JOB TRAINING
ITALIAN TRADE COMMISSION
May 15 2012, - September 20, 2012
Unit 47, Zeta II Bldg., 191 Salcedo St., Legaspi Village, Makati City, Metro Manila
E-mail:-
Duties & Responsibilities:
▪ Answer & take note of all incoming telephone calls
▪ Encode, type, record and file all communications (memos & fax messages) of the
company.
▪ Receive and note incoming deliveries and fax messages.
▪ Encode and print details of the check account of the Company.
▪ Assisted in ocular inspection of different hotels.
PROFESSIONAL EXPERIENCE & JOB DESCRIPTION
● Admitting Officer
OUR LADY OF THE PILLAR MEDICAL CENTER
Tamsui Ave, Imus, 4103 Cavite
July 23, 2018 – December 22, 2018
▪ Interviews incoming patient or representative and inputs patient’s information in the
system and routes printed copy to designated department.
▪ Explains hospital regulations, such as visiting hours, payment of accounts, and schedule of
charges.
▪ Verifies patient insurances and ensures registration forms are properly signed.
▪ Obtains signed statement from patient to protect hospital’s interests.
● Customer Care Assistant
CONDUENT
One E-ecom center, SM Business Center, Mall of Asia Pasay City; 1300 Pasay City, Philippines
October 23, 2017 –February 24, 2018 (Project based/Seasonal Employee)
▪ Provides participant’s billing information.
▪ Assist participants in updating the account.
▪ Assist participants in resolving inquiries.
▪ Assist participants in replacing/ordering flex benefit cards.
▪ Offer participant self-service assistance.
▪ Relate to customer’s needs in a professional and courteous manner.
▪ Excellent attention to detail and multi-tasking ability.
● Marketing Assistant
Saudi Research and Publishing Co.
Bldg. no. 2, 5th Floor, Office no. 506, PO Box 502038 Dubai Media
City Dubai, UAE
January 24, 2016 – March 15, 2017
▪ Organizing market research
▪ Arranging promotional events
▪ Assessing the results of a marketing campaign
▪ Assisting the manager in writing reports and analyzing data
▪ Communicating with clients
▪ Assisting with the production of marketing materials and literature.
▪ Coordinating the production of a wide range of marketing communications.
▪ Providing support for marketing events and exhibitions as required.
▪ Assist with the collation of information for promotional literature.
▪ Writing articles and promotional material for the company.
▪ Preparing interesting written copy for the website.
▪ Uploading marketing material to on-line libraries, internet groups and social media
sites.
▪ Updating and maintaining the marketing department's documentation and databases.
▪ Managing events, booking venues and ordering marketing materials.
● Showroom and Administration Executive
MOBICO Trading and Marketing Co.
Zabeel Road, Zomorrodah Center, Al Karama, Dubai – United Arab Emirates
P.O Box: 49045, Dubai
November 9, 2014 - January 20, 2016
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Supervise all sales and marketing activities in the showroom.
Maintain administration and relevant reporting and planning systems for his/
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her showroom in order and issue timely management and statistical reports.
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Product Knowledge involved in presentation and demonstration.
Customer inquiry and complaints handling.
Managing the day-to-day operations of the office.
Organizing and maintaining files and records
● Executive Secretary/Front Office Admin Officer
JOSEPH ADVERTISER (Joseph Group)
Jebel Ali Industrial Area 1 - P.O. Box 80298 - United Arab Emirates
P.O Box: 80298, Dubai
April 7, 2014 - October 31, 2014
▪ Receive and attend to all visitors and guests of the company as they come in the office.
▪ Deliver excellent customer service, at all times.
▪ Invite shortlisted applicants for a certain job post.
▪ In charge of Salik reloading for the company's vehicles.
▪ In charge of all incoming phone calls on trunk line; transfer calls to specific extension number.
▪ Prepares all documents needed to comply like trade license, passport copy, visa copy and the like.
▪ Make outgoing international calls requested by the employees.
▪ Answer all phone calls and make phone calls for the Financial Controller; keep record of
frequent phone callers.
▪ Making quotations requested by the clients.
▪ Preparing Invoices and Job Cards.
