ROXANNE DONAGHY
1480 HAMMOCK RIDGE ROAD, APT. 4301, CLERMONT, FLORIDA 34711
C:- |-Motivated, expert sales professional offering over 30 years of sales experience. Highly resultsoriented and energetic with unsurpassed interpersonal and communication strengths. Punctual
professional focused on exceeding expectations and building customer loyalty. Flexible schedule
and strong mathematical aptitude. Top producing sales professional and expert in sales industry.
Dynamic communicator who consistently exceeds goals and company expectations. Excellent at
juggling multiple tasks and working under pressure.
SKILLS
Customer service focus
Product knowledge
Contract preparation
Multi-tasking strength
Flexible schedule
Professional demeanor
High energy
Relationship building
Interpersonal skills
Customer-oriented
Active listening skills
Consistently meets sales goals
Computer literate
Natural leader
Upselling techniques
Skilled problem solver
Personable
Motivated team player
Fluent in Spanish
WORK HISTORY
Dress Barn
Store Manager // Staten Island, New York // May 1984 to January 1987
Promoted from Team Leader to Assistant Manager within 6 months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 12 sales associates, and 2assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of
the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company
policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company\'s mission and
values.
Shared best practices for sales and customer service with other team members to help
improve the store\'s efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out
fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Fostered a positive work environment by consistently treating all employees and customers
with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all
customers in a friendly manner.
Communicated clear expectations and goals to each team member.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the
responses.
Cap Gemini America
Office Manager // Cranford, New Jersey // January 1987 to June 1992
Established efficient workflow processes, monitored daily productivity and implemented
modifications to improve overall effectiveness of office personnel and activities.
Recruited, hired, trained and supervised administrative office staff of 8.
Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment
receiving.
Monitored and evaluated personnel performance to complete yearlyreviews, recommend
advancement or address productivity concerns.
Established and developed highly-efficient and dependable administrative team by delivering
ongoing coaching and motivation while providing opportunities for career acceleration through
achievements.
Communicated corporate objectives across all divisions through regular correspondence and
scheduled follow-up.
Ordered all office supplies including ink cartridges, toner, and paper.
Greeted customers and visitors in-person and via telephone calls.
Interacted with vendors, contractors, and professional services personnel to receive orders,
direct activities and communicate management instruction.
Answered inquiries and addressed, resolved or escalated issues to management personnel to
ensure client satisfaction.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers,
agendas, and transportation.
Kept reception area clean and neat to give visitors a positive impression of the company.
Received and routed business correspondence to correct department or staff member.
Answered telephone inquiries from clients, vendors and the public.
Scheduled office meetings and client appointments for a team of 5 Branch Managers.
Provided clerical support to company employees, including copying, faxing and file
management.
Wrote professional memorandum, letters and marketing copy.
Aggregated and prepared documentation and reports for office meetings, distribution, and
filing.
Prepared packages for shipment, pickup or courier delivery to customers.
Prepared and distributed payroll for staff.
Complied annual recommendations for end of fiscal year budgets.
Processed accounts receivable and accounts payable.
Managed executive calendar and coordinated weekly project team meetings.
All Star Productions
Owner // Howell, New Jersey // January 2007 to January 2018
Accessory Vendor for a production company that holds luncheons for over 300 seniors.
Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise as needed.
Priced merchandise, and took inventory of supplies.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of
the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company
policies.
Followed up with over 30 customers each week to verify that they were satisfied with
purchases.
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
Verified that all customers received receipts for their purchases.
Presented visually appealing displays.
Cultivated a customer-focused shopping environment by greeting and responding to all
customers in a friendly manner.
Actively pursued personal learning and development opportunities.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the
responses.
Nordstrom Rack Crossroads at Eatontown
Sales Associate // Eatontown, NJ // October 2017 to Current
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases.
Accepted and processed returns.
Maintained adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft.
Reported incidents to management.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention.
Prioritized and accomplished wide range of tasks each shift.
Proposed innovative marketing ideas.
Worked collaboratively in team environment.
Followed latest market trends.
Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of
the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company
policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company\'s mission and
values.
Used time efficiently when not serving customers, including folding clothes and cleaning out
fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Fostered a positive work environment by consistently treating all employees and customers
with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all
customers in a friendly manner.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the
responses.
Maintained established merchandising standards, including window, sales floor and
promotional displays.
Preserved a perfect attendance record for 5 months.
EDUCATION
Bachelor of Arts - Foreign Languages
The University of Oklahoma // Norman, OK // 1980
