Roxanne Donaghy

ROXANNE DONAGHY CLERMONT, FLORIDA 34711 H:- | C:- |-| WWW: BOLD PROFILE PROFESSIONAL SUMMARY Emergency Manager focused on supporting emergency response. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response. Focused on giving communities peace of mind with well-planned emergency and crisis response systems to meet all needs. Effective at facilitating communication and personnel management requirements. Enthusiastic and eager to learn and contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. - SKILLS Disaster planning Emergency response coordination Training and Development Critical Thinking Planning and Coordination Attention to Detail Self-Motivated Organization and Time Management Decision Making Counter-terrorism understanding Anti-terrorism strategies Knowledgeable in domestic terrorism Knowledgeable in Human Trafficking Human Trafficking Fluent in Spanish WORK HISTORY Purdue University Masters Homeland Security and Emergency Management // Florida // May 2021 to October 2022 Demonstrated knowledge in preparing, mitigating, responding and recovering from emergency situation Demonstrate knowledge of National Incident Management System, Incident Command System and Emergency Support Functions. Identify programs available to individuals and communities to help recover from large-scale disaster. Understand role of local, state and federal government, and private and nongovernmental organizations in mitigation, prevention, protection, preparedness, response and recovery Understand how to prepare, mitigate, respond, and recover from a Natural Disaster Wrote All Hazard Emergency Operations Plan Wrote Comprehensive Preparedness Plan Wrote Emergency Management Plan Learned how to recognize human traffickers Learned how human traffickers work New Terrorism How to plan and react to all types of terrorism Have taken and passed many FEMA courses Reviewed operational plans from other locations to identify options for local systems. Maintained current understanding of local, state and federal guidelines for emergency response. Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation. Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies. Investigated practical and theoretical issues facing emergency services and identified effective resolutions. Learned new skills and applied to daily tasks to improve efficiency and productivity. Wrote Capstone Research Paper on Human Trafficking JC Penney Stores Merchandiser // Clermont, FL // August 2021 to May 2022 Inspected merchandise for quality and arranged proper display location on floor. Prepared interesting and innovative visual displays to grab customer interest and promote sales. Completed efficient store resets to prepare store for special promotions and seasonal updates. Answered customer questions regarding store merchandise, department information and pricing. Verified products appeared at correct locations in proper quantities. Updated pricing and signage to complete product displays and educate customers. Delivered store policy information to patrons at checkout, reducing customer service complaints and calls. Transported merchandise to sales floor and replenished out-of-stock and low-stock items. Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors. Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by. Followed orders precisely for correct items, sizes and quantities. Adhered to safety processes and procedures when stocking store to avoid falls and other injuries. Operated equipment such as pallet jacks and hand trucks to move heavy boxes. Supervised and trained new staff in performing census. Maintained tidy and clean work areas to promote optimal productivity and safety standards. Cambly Online English Tutor // Remote Developed methods to teach independent study skills to help students excel academically. Prepared students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities. Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success. Monitored student progress, recorded scores and provided learning support for students in English studies. Communicated grammar rules clearly in easiest forms without overwhelming student. Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly. Established working relationships with students and provided positive role models for academic dedication. Identified problems with students by clearly and effectively addressing issues. Planned and organized lesson plans to meet changing deadlines and requirements. Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities. Held meetings with parents and guardians each grading period to discuss students' progress and respond to concerns. Spearheaded group tutoring sessions to help students struggling in similar areas. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Created special handouts, study guides and enrichment materials to boost student knowledge. Worked independently with meticulous attention to detail. Assessed student needs and created appropriate lesson plans. Utilized positive reinforcement to encourage and motivate students. Crafted effective reading and writing tutoring plans to address weaknesses and motivate students to build confidence and feel successful. Made lessons interesting and engaging using art and visual aids to bolster learning. American Express Travel Consultant // Remote // January 2019 to August 2020 Completed accurate reservations for business travelers at point of sale. Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Asked open-ended questions to better ascertain client needs and determine best travel offerings. Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets. Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements. Informed clients of travel policies and utilized preferred vendors to maximize company profits Discussed benefits of and information regarding travel insurance with clients and ensured each obtained best rates. Arranged travel accommodations for groups, couples, executives and special needs clients. Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives. Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships. Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations. Responded to clients' questions, issues, and complaints and found appropriate solutions when needed. Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation. Responded to clients' questions, issues and complaints and implemented appropriate solutions. All Star Productions Owner // Tinton Falls, NJ // February 2008 to March 2018 Accessory Vendor for production company that holds luncheons for over 300 seniors. Operated cash register for cash, check, and credit card transactions. Stocked and replenished merchandise as needed. Priced merchandise, and took inventory of supplies. Alerted customers to upcoming sales events and promotions. Completed all point of sale opening and closing procedures, including counting contents of cash register. Handled all customer relations issues in gracious manner and in accordance with company policies. Followed up with over 30 customers each week to verify satisfaction with purchases. Resolved all customer complaints in professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Presented visually appealing displays. Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner. Actively pursued personal learning and development opportunities. Answered customer telephone calls promptly and in appropriate manner. Determined customer needs by asking relevant questions and listening actively to responses. EDUCATION Homeland Security And Emergency Management Purdue University // West Lafayette, IN // October 2022 Bachelor of Arts - Foreign Languages The University of Oklahoma // Norman, OK // 1980 VOLUNTEER WORK This is a wonderful faith-based, non-profit organization in Central Florida empowering people to overcome the pain of poverty and the alienation of homelessness. New Beginnings can provide a home, food, clothing, professional counseling, job opportunities, spiritual training and mentoring. Above all, they offer hope and encouragement as we serve the homeless, hungry and poor. CERTIFICATIONS Certificates From FEMA Certificate in An Introduction to The National Infrastructure Protecting Plan Certificate in Introduction to Hazard Mitigation An Introduction to the National Incident Management System Certificate in Improving Preparedness and Resilience through Public-Private Partnerships Certificate in Emergency Planning Certificate in Introduction to Incident Command System Teaching Certificates Tesal Certification