Roxanne Pagalan Diaz
Experienced Customer Support Specialist
OBJECTIVES:
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To be able to work full time in a position benefiting my qualifications and apply to the
fullest of my ability to help attain the company’s goals.
To further develop my knowledge and skills to be able to grow professionally, socially
and personally.
PERSONAL QUALITIES AND SKILLS:
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Computer Skills, can do multitasking
Freshdesk
Gorgias
Zendesk
Zopim
Social Media Handling (Sprout Social)
Shipstation
Microsoft Excel
Microsoft Word
Call Handling (inbound and outbound)
Email and Chat Handling
Customer Service
Willing to assume responsibility, Self-motivated, Well-organized
Good English (written/oral)
Admin Knowledge and Skills
Knowledgeable in Google Sheets
Knowledgeable in Gmail
PREVIOUS EMPLOYMENT EXPERIENCES:
Sidekicks – Everykey Inc. (Homebased): Email/Phone Support
March 3, 2018 – July 31, 2019
Sidekicks – TrackR Inc. (Homebased): Email / Chat Support / Escalation
January 25, 2017 – January 31, 2018
American Insurance Benefits (Homebased): Telemarketer / Outbound Support / Appointment
Setter
July 2016 – November 2017 (part time)
Kaimia Consulting S.L (Homebased via Upwork): Virtual Assistant required for Research
Work and Data Entry (Upwork)
August 20, 2016– November 9, 2016
THE ICONIC (Zalora Inc. Taguig, Manila): Email and Chat Support Representative (In House)
August 17, 2015 – February 17,2016
Tel No. - loc 2030
Teleperformance Inc. (Edsa, Manila): Customer Care Representative (Virgin Mobile)
March 8, 2011 to May 1, 2013
Tel. No. -
EDUCATIONAL BACKGROUND:
Tertiary
Southwestern University (Cebu City): Dental Medicine (June 2008 – April 2009)
Cebu Doctor’s University (Cebu City) : Pre-dentistry (June 2000- April 2002)
Secondary
La Salle Academy (Iligan City)
: (June 1996 – April 2000)
PERSONAL INFORMATION:
Nickname
: Xan-Xan
Age
: 36 years old
Date of Birth
: October 9, 1982
Place of Birth
: Iligan City, Lanao del Norte
Civil Status
: Single
Nationality
: Filipino
CHARACTER REFERENCES:
⚫ Atty. Alan M. Macaraya
Retired Regional Director
Department of Labor and Employment
Mobile No-
⚫ Jovy Serdan
Team Manager
Sidekicks
Mobile No-
⚫ Joseph Anthony Barroma
Supervisor
Teleperformance Inc., Edsa, Manila
Mobile No-
⚫ Joey Mendoza
Supervisor
Teleperformance Inc., Edsa, Manila
Mobile No-
I hereby certify that the above-mentioned information is true and correct according to the best
of my knowledge.
Roxanne P. Diaz
Applicant
