Roxanne Cortez

I’m a highly organized and results-driven Remote Operations and Client Success Professional with several years of experience supporting businesses in customer success, executive assistance, and virtual operations. I’m passionate about helping teams run smoothly, creating exceptional client experiences, and delivering high-quality results with efficiency and care.

Throughout my career, I’ve worn many hats — from managing executive calendars and coordinating remote teams to handling customer inquiries, onboarding new clients, and streamlining daily operations. I take pride in anticipating needs before they arise, solving problems proactively, and ensuring that every client or stakeholder interaction reflects professionalism and empathy.

In my most recent roles, I’ve worked closely with leadership teams to improve customer satisfaction, implement operational systems, and optimize processes for better workflow and communication. Whether it’s managing inboxes, documenting procedures, or tracking performance metrics, I approach every task with attention to detail and a commitment to excellence.

I’m also experienced in using a variety of tools to stay organized and connected, including HubSpot, Salesforce, JIRA, Freshdesk, Freshchat, Mailchimp, and Google Workspace. My adaptability and eagerness to learn allow me to thrive in fast-paced environments and support multiple priorities at once — without compromising quality or deadlines.

What sets me apart is my focus on relationships. I believe that strong communication, transparency, and a service-oriented mindset are the foundation of great operations and client success. I enjoy collaborating with teams that value initiative, accountability, and continuous improvement.

If you’re looking for someone who can balance operational excellence with genuine client care, I’d love to bring my skills and experience to help your team achieve its goals — efficiently, thoughtfully, and remotely.