Roxanne Cortez

I’m a highly organized Remote Operations and Client Success professional with several years of experience supporting businesses in customer success, executive assistance, and virtual operations. I enjoy helping teams run smoothly, improving workflows, and creating positive client experiences while delivering reliable, high-quality work.

Throughout my career, I’ve handled a mix of responsibilities, from managing inboxes and executive calendars to onboarding customers, supporting clients, and coordinating daily operations. I’m proactive by nature, good at anticipating needs, and focused on solving problems before they escalate.

I’ve worked closely with leadership and cross-functional teams to improve customer satisfaction, document processes, and optimize workflows. I’m comfortable juggling multiple priorities and staying detail-oriented in fast-paced, remote environments.

I’ve used tools like HubSpot, Salesforce, JIRA, Freshdesk, Freshchat, Mailchimp, and Google Workspace to stay organized, track progress, and support both operations and customer success. I adapt quickly, enjoy learning new tools, and upskill as needed to stay effective.

What matters most to me is building strong working relationships through clear communication, professionalism, and a service-focused mindset. I’m excited about opportunities where I can support teams, help customers succeed, and contribute to efficient, well-run operations, working remotely and thoughtfully.