R OXANNE B. R OY
Block 9 Lot 1 Greenestate Phase 1 Malagasang 1G Imus Cavite Philippines-
-/-
Summary: An efficient accounting professional ,with 14 years of experience in accounting, finance and off/on shore
transition of processes for global ,multinational and local companies in the Retail, Telecommunications, Food, Business
Process Outsourcing and Shared Services transformation and set up. An experienced strategist and a leader for seven
years, delivering excellent communication, interpersonal skills and professional learned ability to achieve team and
company’s mutual goals and objectives.
PROFESSIONAL SKILLS
Finance and Accounting, Business Process Analysis
SOX controls, Reporting to Client/Management
End to End Global and Local Accounts Payable
Processing
Transition/Migration Process Expert
VAT/Withholding taxes analysis/preparation (local
and abroad)
SAP, Oracle, SAPB1, Xero, Quickbooks and MS
Office
12 Years BPO and Shared Services Experience
Journal Entries, General Ledger and Reconciliation
Staff and Leadership Team and Management
Spreadsheets,MS360, Excel, Accounting Reports,
Auditing, Bookkeeping
PROFESSIONAL EXPERIENCE
Infopro Business Solutions Inc.
Finance and Accounting Assistant Manager
November 16, 2018-Present
Manages daily operations of finance and accounting processes (accounts payable, accounts receivable/billings,
tax filing ,preparations, and reporting, general ledger, funds, bank recon, treasury)
Handles a total of 35 employees (6 Team Leads, 29 accountants)
Manages and ensures SLA delivery compliance, status reporting to clients
Creation and updates of Service Contracts and Statement of Work analysis
Manages client relations through regular communication with key client representative
Manages compliance of month and year end activities
Manages various internal projects and process enhancement implementations
Establish and implement business plans, offer to sell and service level agreements with business unit partners
Drives change and business reengineering practices
Developed, maintained, and update policies and procedures
Coaches and trained supervisors and staffs
Finance Shared Services Center-UNILAB, Omniquest Inc. (a UNILAB subsidiary)
Accounts Payable Process Lead
February 14, 2017- August 16, 2018
Successfully established the AP shared services center for UNILAB which includes scope of
process for Philippines, Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, Thailand
,Vietnam and Singapore
Leads and manages day to day operations of 8 towers for AP (Vendor Management, Document
Management, Invoice Processing PO based, Invoice Processing Non PO and Manual/Direct
Entries, Travel and Expense-Employee, Payments and Check Disbursements, Helpdesk, and
Exception/Resolution) team towers
Led 54 FTE’s in total (7 Team Leads, 47 Analysts and Associates)
Led the implementation of a shared services organization for UNILAB which includes resource
allocation planning/implementation, extensive training on new processes with the shared services
function and internal customers and hiring of the manpower resource
Trouble shoot day to day concerns and escalations and provide judgment calls based on AP policy
Established SLA’s as a basis for the KPI to be reported to the client basing the actual handling
time per process specific
Lead the team making sure that all Desk Top Procedures (DTP’s) and Blue Prints (BP’s) have been
updated and submitted to the client basing the trainings conducted during the transition
Coach and mentor team leads and FSSC staffs
Liaise with the Services Delivery Manager and with all the leadership personnel of UNILAB’s
management team to ensure that consistent processes are applied across all towers
Leads and manages monthly and year end activities.
Provide training resources to improve internal customer satisfaction and process efficiencies
Was a SIX Sigma Yellow belt holder
ACCENTURE INC
Accounts Payable Team Lead, 8/2015 to 8/16
Successfully transitioned invoice and accounts payable resolution processing to India (on shore) for two months for
all Europe and Middle East global processes
Led 13 SME’s with the AP transition to India under Middle East and European process
Engaged with the communication and understanding across group/offices in the Middle East, Europe and India to
fully ensure that the transition process are aligned according to client’s specific process procedure
Led the creation and approval of all the Desk Top Procedure (DTP’s) for all AP processes for Europe and Middle
East transitioned to Accenture India
Led the facilitation of workshops, training and knowledge transition plan and meetings with the multiple level of
organizations related with the transition process of AP under Europe and Middle East
Drive the implementation of process improvement and new system changes
Before the on shore transition to India, previously been a team lead to 9 FTE’s (Associates and Analysts) to a team
responsible with the invoice and accounts payable resolution processing for Middle East and Italy
Responsible with the daily Operational Excellence Board update for the team
Acted as resource for the General Ledger team to do balance sheet, GRIR, journal entries and system interface
reconciliation as well as to perform analysis and adjustment of journal entries in the books
Managed team and individual performance which involves coaching and mentoring
Ensuring that all KPI trackers are being met, reporting to client which were been based to Italy and Middle East via
Lync and phone call presentations.
Has been responsible with the overall accountability of the internal control environment and that all transactional
processing are in compliance with SOX requirements
MONDELEZ BUSINESS SERVICES AP PTE. LTD.
Procure to Pay Senior Analyst, 6/2014 to 7/15
Successfully acquired (off shore) the accounts payable processing for Iberia, Italy and Middle East from European
Business Services Center to MBSC Manila
Subject Matter expert for invoice and accounts payable resolution processing for Italy, Middle East and Iberia
Created the Standard Operating Procedure for AP processing for Italy, Middle East and Iberia
Performed analysis and imbalances in the general ledger and posted the required journal entries and adjustments in
the books
Has been a pioneer for some important projects of the center, project which were named as Payment Exception,
Lawman Posting (payments made for lawyers), Reducing of Backlogs, and Invoice Plan Processing (for car lease
vendors)
Implemented SCORECARD for IP and TAGGING FOR PARKED AND POSTED INVOICES as my
contribution to the continuous improvement project of the center
Performed VAT/withholding tax analysis and adjustments for European countries, reconciliation (GRIR, Parked and
Blocked, Open Items, Duplicate Payments) and member of the Audit team.
Monitoring and reporting of KPI’s to client abroad via Lync and on call power point presentation
SOX analysis, documentation, commenting and reporting
Led month and year end activities of the team, acted as an OIC Team Lead
Processed advance, urgent and intercompany related payments, GL re-class and petty cash transactions
ERICSSON GLOBAL SHARED SERVICES MANILA
Accounts Payable Accountant, 3/2009 to 5/14
Handled invoice and accounts payable resolution analysis and processing for all countries from Western and Central
Europe, Africa, Australia, New Zealand and Papua New Guinea, Southeast Asia and some countries from South
Asia, Middle East and Latin America
Handled Payment proposals and execution (ABS or Manual) for countries from Southeast Asia
Handled reconciliation (GRIR, Blocked, Parked, Open Items, Non PO, Potential Duplicate), SOX analysis and
reporting, and journal entries and adjustments for countries from Western and Central Europe
Handled Intercompany reconciliation, analysis, adjustments and reporting for countries from Western Europe
Performed root cause analysis and resolution for all complex issues and escalations.
Has successfully acquired the accounts payable processing for Slovak and Czech Republic countries via remote/on
call transition way
Performed vat/withholding tax analysis and adjustments for countries from Western and Central Europe, Africa,
Australia, New Zealand and Papua New Guinea, and Southeast Asia
Performed month and year end activities (accruals, change posting dates)
Performed adjustments and journal entries in the books
WEST AVENUE THEATRES CORPORATION (SM CINEMA)
Accounting Assistant, 3/2008 to 2/09
Prepares and submit daily, monthly and yearly sales reports to Corporate Office
Audited cinema and several complimentary tickets, and cash reports submitted by the Treasury department
Validates invoices/supporting documents submitted by several suppliers
Prepares and submits monthly reports related to cashier’s shortages, inventory tickets and supplies, freebies and
amusement tax
ROBINSONS SUPERMARKET CORPORATION
Accounting Staff, 4/2007 to 2/08
Prepares and submits monthly bank reconciliation, cashier’s shortages, intracompany reconciliation, collection and
undeposited collections reports
Prepares monthly schedule of gift certificates, undeposited collections, accounts receivable aging from tenants and
accounts receivable from employees and officers reports
Created journal voucher entries in the system (EPICOR)
EDUCATION
UNIVERSITY OF THE EAST, MANILA
Bachelor of Science in Management Accountancy, 2004
TRAININGS
SIX SIGMA Yellow Belt- 2016
TECHNOLOGY SUMMARY
MS Office (Word, Excel, PowerPoint),SAP , EDI Systems ,Concur, NAV, Quick Net, Docusign, Google Apps
