ROXANE OSTROWALKER--
Profile
Customer service management professional with additional experience in quality
assurance testing, operations, logistics, and fraud prevention.
E-commerce and SAAS Experience
Customer Success Manager, Venngage Inc — July 2016 - Present
- Leads a team of in house and remote customer success representatives on a 24
hour schedule
- Implemented and coached team to exceed metrics of a 90% satisfaction rating,
