Roxana Morel

Curriculum Vitae: Roxana Morel ______________________________________________________________________ Address: Río Paraná 2930. Capilla del Monte Contact Numbers Prov. Córdoba DOB: 06/20/78 Mobile: - Nationality: Argentinian Email:-DNI:- CUIL:- Personal Details Education: 2000 – Literary Translator in English Universidad del Museo Social Argentino (graduated) 1995 – Highschool: Advanced administrative and accounting studies Esc. Educación Media Nro. 7 Nicolás Copérnico Languages: Fluent written and oral English Intermediate German Basic French Skills: Excellent communicator, proactive, reliable, able to create a relaxed yet motivated and productive work environment. Flexible and resourceful. Employment History Cubecorp Argentina http://www.cubecorp.com.ar 08/06 to 07/07 (English) OPS . Operations , in charge of call flow for Young America Campaign in Argentina. Service Levels, Efficiency, Average Call Handling Time Reports and others. In charge of changing skills, prioritizing tasks and optimizing the use of resources. Also Uploading and updating intranet data, reporting system issues and organizing agent schedules and trainings. Young America. Customer support for USA in reference to Rebates from clients such as Samsung, HP, Nextel Partners, Canon, Pep Boys, Office Depot, Linksys, Radio Shack, K-Mart, Walgreens, etc Nuvox. Technical support on dial-up, broadband, voice and VOIP services. Teletech Argentina http://www.teletech.com.ar 08/05 to 04/06 (English) Nextel 9. Telesales for Sprint now together with Nextel from USA. Cell phones, Walkie-Talkie, Accesories, Internet surfing, plans, data services , text messaging, long distance, etc. Aquakleen Products Inc. (USA) http://www.aquakleenproducts.com 02/05 to 07/05 Telemarketing. In charge of setting appointments with customers in the USA. Aquakleen Products Inc. (USA) http://www.aquakleenproducts.com 05/04 to 02/05 Sales representative in Sacramento Branch, California, USA Pavement Café (Australia) (English) 03/04 to 04/04 Waitress. Teleperformance Argentina http://www.teleperformance.com.ar 09/03 to 03/04 (English) Motorola PCS. Telemarketing, customer care for Motorola USA. Cell phones, cordless phones, Two Way Radios, Accesories, Internet surfing, software, etc. Motorola Iden . Telemarketing, customer care for Nextel USA. Banco Columbia. http://www.bancocolumbia.com.ar 04/02 to 09/03 Telemarketing, collections, financial products. Currency exchange. Help desk for internal clients. Credit scores and credit bureau. Back Office. Translation of the website from Spanish into English. AT&T Latin America 07/01 to 09/01 Telemarketing. Long distance presubscription Carabajal Administración de Propiedades 04/01 to 06/01 Secretary S.D. & D. S.R.L. http://www.sdd.com.ar/index.html 04/00 to 03/01 Management Bilingual secretary. (English) Customer support, letters and e e-mails in both languages, payrolls, reception, telefonist. Teleperformance S.A. 12/98 to 11/00 Telemarketing. BankBoston collections (checking accounts, personal loans, mortgages, credit cards, refinancing.) Data-entry. Inbound and outbound calls. Norte Empresario S.A. 04/98 to 11/98 Telemarketing, asesoramiento y venta telefónica. Representante de ventas de La Revista de las Cámaras de Empresarios de San isidro, Vicente López y Tigre. Keyton S.A. (Stock Center/Nike) 12/96 to02/97 Venta asistida y reposición artículos de deportes. Dabra S.A. (Testai/Dexter) 07/96 to 12/96 Venta asistida, reposición artículos de deportes, control de stock, facturación. Been working as a freelance translator and private teacher for kids and adults since 1995.