Rowyne Sofia R. Orencia

WORK EXPERIENCE Senior Operations Associate PayMaya Philippines Inc. – Mandaluyong City, Philippines|April 2016- Present • • • • • • • • • • • • Coordination and facilitation of internal and external audit engagements with minimal disruption to operations. Monitor closure of internal and external audit observations. Conduct regular monitoring on the mitigation of historical findings to prevent repeat findings. Monthly monitoring of Physical and Data Security requirements. Conduct Preliminary Risk Control Self-Assessment (RCSA) for BOS. Identifying potential areas of compliance vulnerability and risk. Persuading others to adhere specific standards. Release regulatory advisories and reminders to our department. Monitoring of action items to support Business Continuity Plan (BCP) readiness. Conducts Business Impact Assessment (BIA) on BOS critical processes. Annual review, update and implementation of User Access Matrix (UAM). Product and Parameter Definition using Cadencie System. Rowyne Sofia R. Orencia Collections Analyst Concentrix (KeyBank-Collections) – Quezon City, Philippines|March 2015 – April 2016 • • • • • • September 19, 1994 Single, Female Handle incoming and outbound calls to international based customer. Provided accurate and appropriate information regarding their account with KeyBank. Monitor and contact customers for collecting and reminder calls about their past due loans, mortgages, line of credits, credit cards and checking accounts. Negotiate payment terms and methods when right party is reached. Responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. Established goals including balances saved, pay-by-phones collected and call quality. MY BACKGROUND I am an experienced, driven, and enthusiastic associate with strong leadership and communications skills looking for opportunities to expand my professional development. Practice Teacher (Intern) Lagro Highschool – Quezon City, Philippines|S.Y. 2014 – 2015 • • • • Developed appropriate skills and social abilities in students according to their age, aptitude and ability. Maintaining discipline in a challenging classroom environment. Prepared lesson plans and maintain up to date knowledge of new teaching methods. Established numerous activities that taught students self-reliance and independent learning. EDUCATIONAL BACKGROUND PROFESSIONAL SKILLS - Polytechnic University of the Philippines Quezon City Campus Bachelor in Business Teacher’s Education Major in Information Technology,- - College of St. Catherine, Quezon City- - CHARACTER REFERENCE - Edward Triste B. Ocampo - Sr. Manager PayMaya Philippines Inc. Mandaluyong City- Paul John N. Sioson Sr. Operations Associate PayMaya Philippines Inc. Mandaluyong City- Aileen O. Bruan Manager PLDT- Highly proficient with GSuit and Microsoft Office. Excellent written and verbal communication skills in Filipino and English Familiar with various video conferencing platforms (Skype, Zoom, Google Meet etc.) High skilled with interpersonal skills and critical ability thinking. With Knowledge in PCI DSS policies and requirements and SOX testing. With experience in Data Loss Prevention, BCP, BSP Audit and Internal audit. REACH ME AT: Mobile: (- Address: Blk 14 Lot 2, Princetown Subdivision Congressional Rd. Bagumbong Caloocan City Email:-