Rowson S

With over 10 years of experience in Customer Success, Account Management, and SaaS Growth, I help businesses retain customers, drive product adoption, and increase revenue. My expertise includes building strong customer relationships, optimizing onboarding, and using data-driven insights to improve retention and satisfaction.

I have worked with global SaaS companies and remote teams across different time zones, ensuring seamless engagement and business success. My proactive approach focuses on upselling, churn reduction, and process improvement to maximize customer value.

✔ Customer Success & Account Management – Reducing churn & improving satisfaction

✔ Remote Customer Engagement – Smooth onboarding & retention strategies

✔ CRM & Automation – Salesforce, HubSpot, Zendesk, Zapier

✔ Data Analytics – Power BI, Excel for customer insights

✔ Escalation Management – Efficient troubleshooting & resolution

✔ Upselling & Expansion – Maximizing customer lifetime value

✅ 58% increase in customer satisfaction through proactive engagement

✅ 92% issue resolution rate, improving retention and loyalty

✅ 89% revenue growth in APAC through strategic expansion

I am passionate about leveraging technology to drive customer success and business growth. Whether you need a freelance CSM, Account Manager, or SaaS Consultant, I bring proven expertise, data-driven strategies, and a commitment to your success.

📩 Let’s connect and elevate your customer success strategy!