ROWENA DE JESUS – PREMACIO-Unit 106 Bldg. 7A MRH Kaginhawaan Street
Karangalan Village, Brgy.Manggahan
Pasig City 1611
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QUALIFICATIONS
Strong orientation in the following fields: customer service, sales and telemarketing, lead
generation and appointment setting
Excellent verbal and written communication skills
Works independently and with minimal supervision
Knowledge of Microsoft and Google applications
EMPLOYMENT HISTORY
Freelancer
Upwork
March 2016 - Present
Acts as sales representative responsible for generating sales and exceeding targets
through phone, chat and email support
Virtual Assistant
MyOutDesk, Inc
Sacramento, California
April 28, 2014– July 2016
Generated leads through strategic phone outreach
Created, evaluated and sent email campaigns to leads
Set up appointments for Expired and FSBO Listings
Coach/Team Lead
Convergys Philippines (AT&T Uverse & Time Warner Cable)
August 2011 – March 2014
Lead a team of 18 agents towards achieving excellent results including Top CSAT Team
for February and March 2014
Performed tasks for different waves including call monitoring, coaching for performance,
running trainings, attending calibrations with clients, performing real time floor support
among others
Technical Support Representative
Convergys Philippines (AT&T Uverse)
September 2010 – July 2011
Consistent ‘Top Performer’ awardee; first agent of the account on site to skip Level 3 and
be promoted as Level 4 agent
Customer Support Specialist
Eperformax BPO and Contact Centers (PayPal)
May 2008 – March 2010
Responded to calls and emails from members (both buyers and sellers) about company
products, complaints and disputes
Customer Service Representative
Sykes Asia (Capital One Credit Card)
January 2008 – May 2008
Handled maintenance of customer’s credit card by providing quality customer service
Head, Special Projects
BRP Foundation
January 2004 – June 2006
Managed the foundation’s different projects in community development, health and
nutrition, education and job creation
Media Coordinator/Speech Writer
Office of the Presidential Adviser for Children’s
Affairs(OPACA)/ Office of Jamby Madrigal
January 2000 – August 2002
Wrote press releases and coordinated with media to promote OPACA’s diverse projects
and programs
Freelance Writer and Segment Producer/Events Coordinator
September 1998 – December 2002
Wrote scripts for different magazine format TV shows
Customer Service Representative
Philippine Long Distance Telephone Company (PLDT)
February 1993 – June 1998
Responded immediately and satisfactorily to subscribers’ queries and complaints leading
to a longer client relationships
EDUCATION
Bachelor’s Degree in Mass Communication
Pamantasan ng Lungsod ng Maynila (PLM)
Consistent University Scholar
1988 – 1992
