Rowena Perez

In my role as a Customer Service Agent, Virtual Assistant and Sales Professional, I have developed a strong background in handling diverse responsibilities, including managing inbound and outbound calls, providing support through SMS, email, and chat. Over the years, I have expanded my skill set to include complaints management, administrative tasks, handling easy to complex inquiries, proficiency in banking processes, data entry, order management, appointment setting, collection management, upselling, and cold calling. My experience encompasses the use of various CRM systems, both manual and automated.

I have consistently demonstrated precision and dedication in handling a wide range of tasks. This includes managing emails, handling tickets, scheduling appointments, coordinating with subject matter experts, preparing quotes, administering sales, documenting processes, lead generation, social media management and providing general administrative support to ensure seamless office operations.

In the realm of property management, I had effectively manage and oversee real estate properties on behalf of landlords under the agency, with the ultimate goal of fostering longer tenancies and maximizing property value. Meeting the aim contributes to profitability, stability, and positive relationships within real estate investments. This entails a multifaceted approach involving tasks such as managing tenant relations, negotiating lease agreements and renewals, ensuring timely rent collection, keeping a record of property maintenance requests, chasing bills or rent arrears etc.