Rowena Pascua Arsenal

Results-driven Customer Service Professional with over 6 years of experience in high-volume call center environments. Demonstrated ability to reduce customer escalations through proactive problem-solving, effective communication, and strong conflict resolution skills. Experienced in handling complex and escalated cases, including serving as a Roadside Case Manager, ensuring timely and satisfactory resolutions. A dedicated and resilient single parent, bringing exceptional multitasking, accountability, and commitment to delivering high-quality service.