Rowena O. Diaz

0722 Grand Victoria, Cabanatuan City 3100 Contact Info:-/- E-mail address: rowenadiaz@hotmail. com Rowena Diaz Education - New Era University Diliman, Quezon City Bachelor of Science in Business Administration ● Major in Marketing- Cabanatuan City Science High School ● Secondary Education- Cabanatuan East Central School ● Elementary Education Work experience November, 2013-present ​Philamlife AIA Financial Advisor ● provides financial advice or guidance to customers ● educates existing clients and prospects about financial literacy July,2012 – October,2013 ​Citi Business Process Solutions Citiphone Officer ● Assists offshore clients for Citibank’s Financial Services ● Performs credit card related requests. November,1999 – may, 2012 ​Convergys Philippines, Makati City Senior Customer Care Specialist ● Assists offshore clients for telecommunication services and satellite network services ● Carries out related responsibilities as required. March, 2005 – October, 2005​ Customer Contact Center, Libis Card Sales Consultant ● Performs outbound calls for American Express Peso Platinum Card applications. April, 2000-March, 2001 ​ Citibank, N.A​., Ortigas Center, Pasig Card Sales Consultant ● Sorts out credit card applications for Citibank Philippines. ● Fulfills other duties as necessary. Career Objective Computer Skills To advance in marketing/communications and related fields. MS Office: MS Word; MS Excel; MS PowerPoint References 1. Name: Ms. Krystin Sangalang Dy Tel. No.:- Occupation: Employee 2. Name: Ms.Grace Geronimo Tel. No.: ​- Occupation: ​Business Owner 3. Name: Ms. Rosemarie Dallo Tel. No.:- Occupation: Business Owner I hereby testify that the above information is true to the best of my knowledge. Rowena D. Alvarez