Indiola, Rowena M.
Castro Cmpd. St. Novaliches, Quezon City--
OBJECTIVE
Desiring to work as a call center agent to utilize my communication and problem-solving skills in providing effective assistance to customers.
EXPERIENCE
Technical Support Representative, October 2016 to July 2018
Teleperformance Philippines - Rockwell, Ortigas Pasig City
• Take incoming technical calls from customers.
• Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
• Remotely configure and troubleshoot client's equipment or simply educate customers.
• Escalate the call to the next tier of support or arrange dates, times & access
arrangements for a service repair.
Customer Service Representative, May 2016 to September 2016
Collabera Technologies Ltd (Lazada Philippines) - Makati City
• Listen to customers’ questions and concerns, and provide answers or responses.
• Provide information about products and services.
• Review or make changes to customer accounts.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
Technical Support Representative, April 2015 to March 2016
Quaerito Qualitas (Bayan Telecommunications Inc) – Roosevelt, Quezon City
• Take incoming technical calls from customers.
• Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
• Remotely configure and troubleshoot client's equipment or simply educate customers.
• Utilize multiple computers and databases to record of the results of interactions.
EDUCATIONAL BACKGROUND
Tertiary:Bestlink College of the Philippines
#1071 Quirino Hi-way,Novaliches Quezon City
SY:-
Secondary:Sta. Lucia High School
J.P Rizal, Nova, Quezon City
SY:-
Primary:San Gabriel Elementary School
Bonifacio St, Novaliches, Quezon City, Metro Manila
SY:-
PERSONAL BACKGROUND
Birthdate:April 25, 1994
Age:24 years old
Marital Status:Single
Citizenship : Filipino
CHARACTER REFERENCE
Oliver Bolivar
Collabera Technologies Ltd.
Data Entry Specialist-
Delsey Anne Francisco
Teleperformance Philippines
Technical Support Representative-
Jorge May Coching
Convergys
Technical Support Representative-
