Rowena Garcia

ROWENA DELA CRUZ GARCIA *ADDRESS: 798 Manuela Street Sta Clara Subdivision , Mexico,Pampanga, Philippines 2010 *MOBILE NUMBER: - *SKYPE: live:322e9eb-b *LINKED IN ACCOUNT: www.linkedin.com/in/gwen-garcia-356b84119 *GMAIL:- PROFESSIONAL SUMMARY Market-savvy Business Process Consultant for more than 3 years offering operations management expertise and successful background driving sales success. Manage sales effectively from initial planning stages through deployment and customer service. Administer all back-end functions to keep the team on-task and highly effective. SKILLS : ● Customer service Sales ● Microsoft office Excel Call Center Customer care ● Market research Administrative support ● Paperwork management Task prioritization ● Zoom Info / Engage Certified ● Hubspot ● G Suite ● Outlook ● Trello WORK EXPERIENCE : Business Development Representative -WFH (Part time) May 2023-Sept 21,2023 Agile Energy / Kinetic Innovative Staffing ● Taking Outbound Calls around Australia ● Reshaping energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power ● We guarantee the lowest power price to our customers, by vertically integrating funding and installation. Business Development Manager -WFH ( February 2022- July 2022) GO Remote Staff ● Qualify leads from marketing campaigns as sales opportunities ● Contact potential clients through cold calls and emails ● Present our company to potential clients ● Identify client needs and suggest appropriate products/services ● Customize product solutions to increase customer satisfaction ● Build long-term trusting relationships with clients ● Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results Executive Specialist II- ICE VACATION ( Nov 2021- Feb 2022) Cloudstaff | Angeles City ● Highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers ● The business values extraordinary levels of customer service proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record Business Development Consultant-WFH (Aug 2020- Nov 2021) Kinetic Innovative Staffing ● Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure Productivity ● Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls ● Proper encoding/updating of lead details into Kinetics’s CRM database, including notes of telephone calls ● Lead Research Business Process Consultant ( Jan 2018 - Aug 2020) Cloudstaff | Angeles City ● We integrate local and remote teams and rapidly deploy solutions. ● Provide Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI. ● Lead Generation Specialist - LinkedIn Specialist Customer Service Sales Specialist (Jan 2015 - Aug 2017) Shore360 Inc. ● Inbound Residential ● Provide good customer service and accurate information to the customer ● Tracking and Booking services ● Upsell additional products (Boxes and tapes) Telesales Representative (Nov 2013 - Dec 2014) AusPhil ● Focuses Sales Effort by studying existing and potential volume of dealers Resolves Customer ● Complaints by investigating problems and developing solutions. ● Residential Cold calling- Selling Microwavable meals - Easy Meal. Customer Service Representative (June 2001-Sep 2013) Cyber City Teleservices ● Pioneered development of improved system for following up with unsatisfied customers,reducing customer churn by 20 % Consistently exceeded weekly credit card application targets by 50% with innovative upselling techniques Revamped customer service phone scripts, raising ● customer survey ratings by 40% Created customer service email scripts used across the company to interact with customers Resolve 250 weekly customer inquiries via phone and email, consistently exceeding targets Proposed more efficient call script to reduce average ● customer handling time, which was well- received and implemented by management Won #1 ● Customer Service Representative two years in a row for highest customer satisfaction ratings (96%] above average) Track trends in customer feedback and collaborate with management to determine the root cause of issues. ● Handled infomercial accounts and sales acct ● LOB : Inbound and Outbound B2C ● Quality Analyst / Verifier ● Good Training ground ( Sales) ● Certified Customer Sales Representative ( Training , Sales Award Completion and Certification) EDUCATION Bachelor of Science in Accountancy-( Undergraduate 3rd year Level) SY- Angeles University Foundation, Angeles City, Pampanga, Philippines CHARACTER REFERENCES: Shirley Manaloto - Kinetic Staffing Solutions Mobile number :- Email-Mark Jason Brown - Cloudstaff Email:-Lloyd Ernst -Cloudstaff CEO Email:-