Rowena Curtis

- ROWENA CURTIS ACCOMPLISHMENTS SKILLS & ABILITIES PROFESSIONAL EXPERIENCE Converse in basic Spanish and Chinese Mandarin • • • • • • Patience Organization and planning Advanced verbal communication skills Self-motivation Technical knowledge Flexibility ENGLISH TUTOR, LATINHIRE October 2021 – present • Work with students to help them understand key concepts taught in the class. • Utilize online classroom technologies to tutor students. • Review lessons plans to be able to adapt the material to the students’ abilities. • Answer questions and provide positive reinforcement throughout the lesson. I was promoted to the highest teacher level within six months due to my effective teaching skills, and good classroom management. ENGLISH LANGUAGE TUTOR, NATIVE CAMP December 2020 – June 2021 • • Assisted learners at all levels with content tailored to their needs. Provided video tutoring to students. • Lessons plans were selected according to the student’s English proficiency. • Free Conversation sessions helped the student to practice speaking English naturally. VISIONARY OUTSOURCING SOLUTIONS LIMITED May 2017 - March 2018 • Interviewed customers and verified personal information. • Determined eligibility for products and services by comparing client’s information with requirements. • Informed clients about procedures and answered inquires. In the absence of the team supervisor, I was assigned to monitor the activities of the other phone agents and perform related administrative duties. ENGLISH LANGUAGE CONSULTANT, ITUTOR GROUP September 2015 – February 2017 • • • Effective teaching methods used to strengthen the clients’ conversational and listening abilities. Engaged in discussions as well as question-and-answer exercises to reinforce key points. Clients given specific areas for practice, such as reading or pronunciation, regularly evaluated and assigned a higher skill level to foster growth. MACHINE & EPG SALES COORDINATOR, IMCA JAMAICA LIMITED August 2011 – February 2013 • Gave administrative and commercial support to management and sales team. • Compiled monthly reports for the department. • Meticulously maintained the department’s filing system. • Coordinated equipment importation and prompt delivery to customers. SWITCHBOARD OPERATOR / RECEPTIONIST, IMCA JAMAICA LIMITED June 2010 – August 2011 EDUCATION • Retrieved and transferred phone calls in a timely manner. • Promptly sorted and distributed mail to various departments. • Accurately recorded and delivered messages. • Signed in visitors and offered additional assistance as needed. HEART/NSTA TRUST– Marlie Acres, Old Harbour – Customer Service Certificate St. Andrew High School for Girls– 10 Cecelio Ave., Kingston - Diploma ALISON– Online - Executive Assistant Skills - Certificate ALISON– Online - Modern Human Resource Management: Recruitment and Selection Process - Certificate International Open Academy- Online - 120 Hour TESOL Certificate Page 2 Rowena curtis