Rowena Curtis

Rowena Curtis OBJECTIVE To obtain a position which will allow me to utilize my administrative and customer service experience previously obtained to positively impact your company. HIGHLIGHTS OF QUALIFICATION Exceptional customer service skills Effective problem-solving abilities Good communicator Very good planner and coordinator Filing and data archiving Proficient in Microsoft Word, Excel and PowerPoint Multi-line phone proficiency EDUCATION St. Andrew High School for Girls HEART Trust 2000 - CSEC Passes: Grade 1: English Language, English Literature, Spanish, History, Principles of Business Grade 2: Mathematics, Information Technology Grade 3: Biology C.A.P.E. Passes: Grade 1: Communication Studies Grades 2 and 3: Literatures in English Grades 2 and 3: Spanish Grades 2 and 3: History Certification: v Customer Service Level II (pending) PROFESSIONAL EXPERIENCE Call Center Agent & Team Lead (Interim) , Visionary Outsourcing Solutions Ltd. May 2017 March 2018 Obtain client's information by answering incoming calls Interviewing customers and verifying information Determining eligibility by comparing client s information with requirements Establishing policies by entering client s information. Confirming pricing with clients Informing clients about procedures and answering inquires Maintain communication equipment by monitoring and reporting issues Provide support for other agents Page 1 | 2 Rowena Curtis Consultant, TutorABC Incorporated September 2015 - February 2017 Effective teaching methods used to strengthen the clients conversational and listening abilities Thorough discussions along with question and answer exercises to reinforce key points Clients given specific areas for practice, such as reading or pronunciation, regularly evaluated and assigned a higher skill level to foster growth Machine & EPG Sales Coordinator, IMCA Jamaica Ltd. August 2011 February 2013 Provide exceptional customer service to individuals both in person and via telephone Give administrative and commercial support to management and sales team Compile monthly reports for the department Meticulously maintain the department s filing system Coordinate equipment importation and prompt delivery to customers Switchboard Operator / Receptionist, IMCA Jamaica Ltd. June 2010 Monitor telephone lines to ensure calls are retrieved in a timely manner Efficiently transfer calls to appropriate personnel and departments Promptly sort and distribute mail to various departments Coordinate the shipment of outgoing mail and packages Accurately record and deliver messages Sign in visitors and offer additional assistance as needed Offer additional administrative support to staff August 2011 EXTRACURRICULAR ACTIVITIES: Volunteer within my community and in other parishes to teach children and adults how to read and thus be equipped to make advancement in several aspects their life Learn and practice Mandarin Chinese Construction volunteer for places of worship and assist in repairing such and homes when disaster strikes References are available upon request Page 2 | 2 Rowena Curtis