ROWELYN ROCA
EDUCATION
Westbridge Institute of Technology -)
Humanities and Social Sciences
Luna Goco Colleges (undergraduate)
Bachelor of Science In Nursing
STRENGTHS AND EXPERTISE
Zoho (CRM)
Appointment Setting
Team Leadership
Sales
Negotiation Skills
Communication
Inbound/Outbound Calls
Problem Solving
Customer Service Support
PROFESSIONAL EXPERIENCE
INF Visitor Insurance
June 2022- May 2023
Sales Manager/Customer Service Support
My role involved crafting effective sales strategies, nurturing client relationships, and ensuring
seamless customer service operations within the insurance industry. I consistently aimed to exceed
sales targets while prioritizing client satisfaction and retention, making a significant impact on
business growth and customer loyalty.
Accomplishments:
Exceeding Weekly Sales Goals.
Improving customer experience.
Giving a great presentation at work.
Promoted as Sales Manager.
One of the top performing Customers Service Agent in the company.
HOP Insurance
June 2023- May 2024
Customer Service Agent
specialized in delivering high-quality service and support to clients. My responsibilities included
resolving inquiries, and maintaining positive client relationships. I contributed to enhancing customer
satisfaction by ensuring prompt and accurate responses to their needs, reflecting HOP Insurance's
commitment to excellence in customer care.
Accomplishments:
Providing Excellent customer service
One of top performing agent
Meeting or exceeding company targets
Contributing to good customer service
