Contact-
Rowell Serviento
www.linkedin.com/in/rlserviento
(LinkedIn)
CLSSYB | Quality and Process Excellence | Operational Excellence
Analyst | Quality Analyst | VBA Developer
Metro Manila
Top Skills
Summary
Problem Solving
Visual Basic for Applications (VBA)
Process Excellence
Certifications
Lean Six Sigma Yellow Belt
Certification
Lean Six Sigma Yellow Belt Certified. BS Computer Science
Student. Quality Analyst. Excel Automation. Visual Basic.
Performing QA tasks and formulating automated reports using MS
Excel and VBA. In charge of developing proposed projects that
needs automation, and to make sure that client deadlines are met
while analyzing if there would still be room for improvements in order
for the project to be more efficient.
Completed 32 projects since October 2019 to present.
Experience
EXL
2 years 5 months
Quality Analyst
November 2019 - Present (1 year 10 months)
Philippines
My initial role is as an Operational Excellence Analyst/Quality and Process
Excellence and is also assigned as the POC for automation projects. Recieved
my LSSYB certification with an automation project through Mainframe and
Visual Basic.
Customer Service Representative
April 2019 - November 2019 (8 months)
Philippines
TeleDirect
2 years 3 months
Case Manager
June 2017 - February 2019 (1 year 9 months)
Page 1 of 2
I have been uptrained to be one of the case managers for a big travel account
within a period of 6 months since I started and was part of the top teams for
North America.
Customer Service Specialist
December 2016 - June 2017 (7 months)
TeleTech Philippines
Customer Service Representative
April 2015 - October 2016 (1 year 7 months)
I was a level 2 customer service representative. I worked with a
telecommunications company and was part of the top teams for the entire
LOB, and we were assigned as universal agents.
SYKES
Technical Support Specialist
November 2014 - March 2015 (5 months)
Philippines
This was my first BPO and was assigned to be a technical support
representative. Handled TV, Dvd products.
Education
New Era University, Quezon City
Computer Science ยท (2006 - 2012)
Page 2 of 2