Rowell L. Serviento

Contact- Rowell Serviento www.linkedin.com/in/rlserviento (LinkedIn) CLSSYB | Quality and Process Excellence | Operational Excellence Analyst | Quality Analyst | VBA Developer Metro Manila Top Skills Summary Problem Solving Visual Basic for Applications (VBA) Process Excellence Certifications Lean Six Sigma Yellow Belt Certification Lean Six Sigma Yellow Belt Certified. BS Computer Science Student. Quality Analyst. Excel Automation. Visual Basic. Performing QA tasks and formulating automated reports using MS Excel and VBA. In charge of developing proposed projects that needs automation, and to make sure that client deadlines are met while analyzing if there would still be room for improvements in order for the project to be more efficient. Completed 32 projects since October 2019 to present. Experience EXL 2 years 5 months Quality Analyst November 2019 - Present (1 year 10 months) Philippines My initial role is as an Operational Excellence Analyst/Quality and Process Excellence and is also assigned as the POC for automation projects. Recieved my LSSYB certification with an automation project through Mainframe and Visual Basic. Customer Service Representative April 2019 - November 2019 (8 months) Philippines TeleDirect 2 years 3 months Case Manager June 2017 - February 2019 (1 year 9 months) Page 1 of 2 I have been uptrained to be one of the case managers for a big travel account within a period of 6 months since I started and was part of the top teams for North America. Customer Service Specialist December 2016 - June 2017 (7 months) TeleTech Philippines Customer Service Representative April 2015 - October 2016 (1 year 7 months) I was a level 2 customer service representative. I worked with a telecommunications company and was part of the top teams for the entire LOB, and we were assigned as universal agents. SYKES Technical Support Specialist November 2014 - March 2015 (5 months) Philippines This was my first BPO and was assigned to be a technical support representative. Handled TV, Dvd products. Education New Era University, Quezon City Computer Science · (2006 - 2012) Page 2 of 2