ROWELITO OLIVA
Customer/Technical Support, E-Commerce, Social Media
Manager and Administrative Assistant
Profile
I have a great knowledge in Shopify, Amazon, Asana, Microsoft Office
specifically with Word and Excel. I have experiences in Photo Editing using
Canva and Adobe Photoshop.
I also love doing administrative tasks including data entry, email
management, sales and marketing. I am very passionate, determined and
hardworking delivering 100% professionalism to all my clients. I am a
graduate of Bachelor of Arts in Mathematics so you can also use me for your
accounting needs. I worked as a Customer Service Representative and
Technical Support for 2 years. And I am an experienced Virtual
Assistant,Social Media Manager and Ecommerce Manager.
Organizations & Affiliations
Skills
Adviser (2015-16)
Photo Editing
Mathematics Council
St. John of Beverly School Inc.
Microsoft Office
Accounting
Sales & Marketing
Email Support
Adviser (2014-15)
Student Council
Young Generation Academy
President (2013-15)
Ecommerce
Caloocan Alliance of
Youth Association
Caloocan City, Philippines
Education
BACHELOR OF ARTS IN MATHEMATICS
President (2013-14)
Caloocan City, Philippines
April 3, 2014
Councilor (2010-13)
University of Caloocan City
B10 L35 Sampaguita St.
Alecon Homes, Llano,
Caloocan City, Philippines
Mathematics Council
University of Caloocan City
Youth Council
Barangay Malaria,
Caloocan, Phils
Contact No.:
Facebook:
Skype ID:
-
Rowelito Oliva
live: rowelitooliva11
Work Experiences
YOUNG GENERATION ACADEMY
Math Teacher (4th - 6th Grade)
June 2014 - April 2015
The aims of teaching and learning mathematics are to encourage and enable students to:
recognize that mathematics permeates the world around us
appreciate the usefulness, power and beauty of mathematics
enjoy mathematics and develop patience and persistence when solving problems
understand and be able to use the language, symbols and notation of mathematics
develop mathematical curiosity and use inductive and deductive reasoning when solving
problems
become confident in using mathematics to analyse and solve problems both in school and in reallife situations
develop the knowledge, skills and attitudes necessary to pursue further studies in mathematics
develop abstract, logical and critical thinking and the ability to reflect critically upon their work
and the work of others
develop a critical appreciation of the use of information and communication technology in
mathematics
appreciate the international dimension of mathematics and its multicultural and historical
perspectives.
ST. JOHN OF BEVERLEY SCHOOL INC.
Math Teacher (8th - 9th Grade)
June 2015 - April 2016
The aims of teaching and learning mathematics are to encourage and enable students to:
know and demonstrate understanding of the concepts from the five branches of mathematics
(number, algebra, geometry and trigonometry, statistics and probability, and discrete
mathematics)
use appropriate mathematical concepts and skills to solve problems in both familiar and
unfamiliar situations including those in real-life contexts
select and apply general rules correctly to solve problems including those in real-life contexts.
use appropriate mathematical language (notation, symbols, terminology) in both oral and written
explanations
use different forms of mathematical representation (formulas, diagrams, tables, charts, graphs
and models)
move between different forms of representation.
TELETECH PHILIPPINES (Graveyard Shift)
Customer Service Representative (Service & Sales)
May 2016 - February 2017
Take inbound calls from the customers based in United States.
Process request for payment extensions/ arrangements.
Process order for TV, Internet and Phone including equipments, add-ons and other packages.
Processing upgrades and downgrades of the services including checking of promotions,
Provides assistance in doing basic troubleshooting in the issues on their equipments and services.
Providing billing explanations and resolving different billing issues.
Assisting customers to be connected to other department.
TELEPERFORMANCE PHILIPPINES (Graveyard Shift)
Technical Support Representative
April 2017 - January 2018
Take inbound calls from the customers based in United States.
Performing Troubleshooting for TV, Internet and Phone issues.
Performing advanced support for Third Party Devices.
Provides Email, Software, Hardware and Antivirus Support.
Assisting customers in doing self installation, Remote Programming, installing softwares.
Providing billing explanations and resolving different billing issues.
Processing, Rescheduling and Expediting technician appointments.
Checking and resolving issues on Technician Appointment.
Processing upgrades and downgrades of the services including checking of promotions,
Assisting customers to be connected to other department.
RUSTIC ROLLING DOORS (Graveyard Shift)
Virtual Assistant (Shopify and Amazon)/ E-commerce and Social Media Manager
January 2018 - May 2018
Customer Support via phone, chat, and email.
Assisting customers in processing order via email and phone.
Manage and create social media post for marketing purposes using Canva
Manage Shopify by processing orders, creating new products and fulfillment of orders.
Performing data entry for order trackers, missing/damaged parts and call log.
Creating spreadsheets for new orders.
Performing accounting tasks for the prices of the new orders using excel.
Communicating with different suppliers and manufacturers via phone and email.
Product Listing for Amazon Products.
Managing Shopify applications.
ART STOREFRONTS (Graveyard Shift)
Customer / Technical Support
June 2018 - September 2018
Help customer's on troubleshooting issues on their website via chat, email tickets via Zendesk.
Assist the client's in building their website.
Uses MailChimp, Slack, and Salesforce in everyday work.
Setting up Custom Domain for the clients
Review bug tickets via Asana
Outbound call for the phone call appointment for the Q&A from the clients about the issue on
their website.
