Rowela Osorio

Osorio, Rowela P. OBJECTIVE: To secure a position in a progressive organization that will fully utilize my qualification, increase my knowledge and develop my skills. TECHNICAL SKILLS:  Linux  Windows 9x/NT/2000/XP/Vista/Win7  MS Office  Computer Troubleshooting  USB modem configuration SUMMARY OF QUALIFICATIONS: Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity. WORK EXPERIENCE: Optimysis Inc Home based From 2013 to 2019     Customer Service Representative for Moving Company & Alarm Junction Lead optimizer and quality assurance Inbound and outbound calls Email and chat support StarTek International Eton Cyberpod Corinthians Meralco Avenue Ugong Norte, Quezon City From September 11, 2012 up to December 20, 2012  CSR/TSR AT&T Wireless iTech (Interactive Technology Solutions, Inc.) Longos Balagtas, Bulacan From January 12, 2009 up August 31, 2012        CSR/TSR for Sun Cellular account Team O.I.C Handled inquires about Products and services Handled billing related concerns and billing interpretations Done an array of disputes w/ regards to billing related issues Done Service orders for modification and service updating Handled troubleshooting, set –up and support for wireless broadband and blackberry issues McGeorge Food Industries Incorporated Robinsons Place Manila From 2002 to 2003    Service Crew Provide good customer service EDUCATIONAL ATTAINMENT: Tertiary : Secondary : Elementary : TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES (TUP) Ermita, Manila BS Computer Engineering- MARCELO H. DEL PILAR HIGH SCHOOL Sta. Isabel, Malolos, Bulacan 1992 - 1996 BOROL 1ST ELEMENTARY SCHOOL Borol 1st Balagtas, Bulacan- SEMINARS ATTENDED: Blackberry O.S Training iTech (Interactive Technology Solutions, Inc.) Longos Balagtas, Bulacan Supervior/OIC Leadership Training iTech (Interactive Technology Solutions, Inc.) Robinsons Otis, Manila International Call Center Proficiency Program Vida Ann DR. Dela Pena Call Center Academy Malolos Bulacan Campus PERSONAL INFORMATION: Age Birthday Place of Birth Height Weight Religion Civil Status Nationality Father’s Name Mother’s Name : : : : : : : : : : 34 yrs old January 14, 1985 San Miguel Bulacan 5’1 50 Kls. Jehovah's Witness Married Filipino Romeo Pacheco Guadalupe Pacheco CHARACTER REFERENCE : Argie Santos- Previous supervisor Angel I Hernandez- Colleague