ROVIE
JAMAIDEL V.
GUILLEMA
B15 L7 Dreamville 6 Anabu I-E, City of Imus, Cavite
PROFILE
Age
Gender
Birth date
Birthplace
Nationality
Height
Civil Status
Languages
Spoken
EDUCATION
28 years old
Female
January 5, 1997
Dasmariñas, Cavite
Filipino
5’2”
Single
English and
Tagalog
BACHELOR OF SCIENCE IN INTERNATIONAL TRAVEL AND TOURISM MANAGEMENT
Lyceum of the Philippines University - Manila-
HIGHSCHOOL
Vel Maris School, Inc-
Rogationist College-
CONTACT
ELEMENTARY
UCCP-Anabu Christian School-
MOBILE NO:-
WORK EXPERIENCE
EMAIL:-
OBJECTIVE
To execute the learning and
trainings I acquired during my
academic years. To work within a
growing organization that offers
opportunities for employees to
grow and be recognized for their
skills. My goal is to deliver my
duties for the betterment of the
company, using my skills with
customer service.
STRONG WORK
VALUES
▪ Has a positive attitude, a desire
to succeed and a goal driven
person.
▪ Flexible and willing to work with
minimal supervision.
▪ With high motivation to work for
a fast-paced and dynamic work
environment.
CUSTOMER SERVICE REPRESENTATIVE
Sagility Health-Betaine, Alabang
August 29, 2022 - PRESENT
▪ Healthcare account.
▪ Taking calls regarding healthcare provider’s queries concerning benefits and
claims of an insurance member.
▪ Assist providers or callers about claim denial inquiries, assisting in reprocessing
incorrectly denied claims that turns to be medically necessary for patients.
▪ Ensure to assist callers on everything they need before call ends.
▪ Attend team meetings.
LOCAL LEGISLATIVE STAFF EMPLOYEE
Office of the Sangguniang Panlungsod, City Government of Imus, Cavite
July 16, 2018 – June 30, 2022
▪ In charge of crafting and drafting resolutions and ordinances needed for
the city. Does research for the assigned committees of the City Councilor I
am detailed for.
▪ Attends meetings and committee hearings and taking minutes during the
meetings/hearings.
▪ Does messages for the City Councilor’s speaking engagements, letters,
endorsements, certifications and recommendations for our clients who
asks requests from our office.
▪ In-charge of organizing files, attending phone calls and receiving of
documents.
FRONT OFFICE ASSOCIATE
The Oriental Hotels and Resorts, Ermita, Manila
July 1, 2017 – July 11, 2018
▪ Handle customer promptly.
▪ Register guests and assign rooms. Accommodate special requests
whenever possible.
▪ Blocking of rooms for reservation.
▪ Possesses a working knowledge of the reservations department. Takes
same day reservations and future reservations when necessary. Knows
cancellation procedures.
▪ Performing cashier related functions like posting charges to guest
accounts, rising paid outs, currency exchange.
▪ Coordinates room status updates with the housekeeping department by
notification housekeeping of all check outs, late checkouts, early checkins, special requests and day use rooms.
TRAININGS AND SEMINARS ATTENDED
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Practicum at Swagman Hotel Manila (December 2016 – January 2017)
Practicum at Etihad Airways NAIA (Summer, 2016)
Practicum at Tourism Promotions Board (Summer, 2015)
Certification on Food and Beverage NC-III
Transcendence: Going Beyond the Limits of Experience – “Hotel Sales and
Marketing”
Transcendence: Going Beyond the Limits of Experience – “Food and
Beverage”
Transcendence: Going Beyond the Limits of Experience – “Tour
Operations”
Transcendence: Going Beyond the Limits of Experience – “Personality
Development”
Airline Operations Seminar (2015)
PATA Seminar
CHARACTER REFERENCES
MARY JEMENY V. YULO
Secretary to the Sanggunian
Office of the Sangguniang Panlungsod, City Government of Imus, Cavite-
JASMIN R. RONQUILLO
Administrative Assistant IV
Office of the Sangguniang Panlungsod, City Government of Imus, Cavite-
