Rouman Hussain
Karachi, Pakistan-
Profile
With 5 years of contact center experience, including 4 years at Pakistan International Airline and 1 year at
Qatar Airways, I am proficient in English and Urdu, skilled in MS Office, and capable of providing excellent
customer service. I am committed to teamwork, adaptable to rotational shifts, and open to working on
national holidays and performing overtime as needed.
Skills
Customer Service Excellence:
Proven track record in delivering exceptional
customer service and resolving inquiries
effectively.
Problem Solving:
Ability to analyze situations, identify problems,
and implement effective solutions.
Team Collaboration:
Experience in supporting team leaders and
collaborating with colleagues to achieve goals.
Communication Skills:
Strong verbal and written communication skills
for interacting with customers and stakeholders.
Attention to Detail:
Meticulous in handling documentation, ensuring
accuracy in ticketing and customer information.
Adaptability:
Flexible in adapting to different roles and
responsibilities within fast-paced environments
like call centers or retail offices.
Professional Experience
10/2023 – 06/2024
Karachi, Pakistan
Call Center Operator Accounts Receivable (Finance),
Small World Financial Services
05/2021 – 10/2023
Karachi, Pakistan
Sales Specialist, Blulightz LLC (Planet Cellular INC)
05/2018 – 10/2020
Karachi, Pakistan
Reservation & Ticketing Agent, Qatar Airways
10/2014 – 04/2018
Doha, Qatar
Customer Services Agent, Qatar Aviation Services
03/2012 – 09/2014
Karachi, Pakistan
Customer Services Representative, Shaheen Airline
01/2008 – 02/2012
Karachi, Pakistan
Customer Services Representative, Pakistan International Airline
Education
01/2004 – 09/2008
Karachi, Pakistan
B.COM, Karachi University
