Rouchelle Limosnero

I am a dedicated, detail-conscious professional with more than five years of experience in the BPO sector in roles like customer service, back office support and administration. To start with, I worked as Customer Service Representative for voice accounts dealing with retail and telecom sales as part of Inspiro and Alorica teams. I handled high call volume from both sides (inbound/outbound) helping clients with billing, order, and other queries; meeting all the performance metrics in the process. I acquired effective communication, problem-solving and multi-tasking skills during that time.

As a result of my performance and product knowledge, I got promoted to Subject Matter Expert for Hinduja Global Solutions supporting a non-voice business-to-business account via remote working arrangement. At my new position, I performed tasks related to email support, managed internal task queues, made transactions and ensured accuracy of account information. Apart from it, I helped other team members in case of escalations, guided them about proper procedures and maintained smoothness of workflows.

I possess excellent organizational skills to cope with administrative activities. These include email management, data entry, documentation, etc. Also, I am skilled in the use of CRM tools, ticketing and productivity platforms.

My major strengths are ability to cope with multiple responsibilities, attentiveness and reliability. I am flexible, proactive and always ready for professional growth. Currently, I seek opportunities to apply customer service and back office skills further.